6 Amendments of George LYON related to 2010/2274(INI)
Amendment 13 #
Motion for a resolution
Recital G
Recital G
G. whereas the only number which can be used inEuropean emergency number 112, created in 1991 by a decision of the Council to enable citizens to access all EU Member States to contact emergency services, is the European emergency number ‘112’gency services (fire, police and medical services), is the only emergency number that can be accessed in all the Member States of the European Union, and while a large majority of Europeans is still unaware of it, with no progresses observed since 2000;
Amendment 16 #
Motion for a resolution
Recital G a (new)
Recital G a (new)
Ga. whereas efforts are still necessary to assess and ensure the quality of service when dialling 112 both on the telecommunications and emergency services coordination aspects, and while a comprehensive and detailed assessment of the real state of implementation of the 112 service in the EU as experienced by citizens, notably evaluating accessibility, interoperability and intervention times, has not been carried out;
Amendment 60 #
Motion for a resolution
Paragraph 15
Paragraph 15
15. Calls on the Commission, in close cooperation with Member States, to significantly improve the accuracy and reliability of caller location information under the new EU telecoms rules and upgrade their technology with the ultimate goal of automatic localisation for all 112 calls within few seconds in order to provide accurate and reliable information to dispatchers and therefore prove valuable to citizens;
Amendment 68 #
Motion for a resolution
Paragraph 19
Paragraph 19
19. Calls on the Commission, in close cooperation with Member States, to set reliability and quality requirements and establish immediate reaction indicatfor the whole "112" service chain, and to establish performance indicators and guidelines pertaining to the quality of the 112 service as experienced by citizens, taking into account the need fors as performance targetccessibility, for interoperability between emergency services, for multilingualism and for timely and qualitative interventions of emergency services;
Amendment 72 #
Motion for a resolution
Paragraph 20
Paragraph 20
20. Recommends the exchange of best practices particularly on using a single operator to handle a call and the use of interpretation services that could help people who do not speak the language of the country in which they are using the emergency servicCalls on the Commission to support through an action programme the sharing of experiences and the exchange of best practices between EU emergency services by setting-up a network of experts, focusing on regular exchanges of information involving National Regulatory Agencies, emergency services and Civil Society Organisations (CSOs). It should also provide for the support of the deployment of 112 in EU candidate and neighbouring countries;
Amendment 82 #
Motion for a resolution
Paragraph 22 a (new)
Paragraph 22 a (new)
22a. Calls on the Commission to evaluate, by independent bodies and by the end of 2012 at the latest, the real state of implementation of the 112 throughout the EU as experienced by citizens, assessing notably accessibility, interoperability and intervention times. In this respect, the Commission is also invited to provide by the same date an overview of legally binding and practically implemented intervention times in the EU and to extend the impact study prepared in the framework of eCall to the human and financial consequences of the functioning of 112;