BETA


2012/2133(INI) New agenda for European consumer policy

Progress: Procedure completed

RoleCommitteeRapporteurShadows
Lead IMCO GARCÉS RAMÓN Vicente Miguel (icon: S&D S&D) KALNIETE Sandra (icon: PPE PPE), ROCHEFORT Robert (icon: ALDE ALDE), HARBOUR Malcolm (icon: ECR ECR), SALVINI Matteo (icon: EFD EFD)
Lead committee dossier:
Legal Basis:
RoP 54

Events

2013/11/15
   EC - Commission response to text adopted in plenary
Documents
2013/06/11
   EP - Results of vote in Parliament
2013/06/11
   EP - Decision by Parliament
Details

The European Parliament adopted by 586 votes to 52, with 9 abstentions, a resolution in response to the Commission communication on a European Consumer Agenda .

Recalling that the promotion and protection of consumers and their rights are core Union values, Parliament proposes that the new agenda cover the following spheres of action:

(1) Strengthening awareness, enhancing knowledge, safety and consumer rights : Parliament welcomes the holistic approach of the European Consumer Agenda, and in particular the fact that it covers almost all important policy areas for consumers and thus sends out a strong signal on boosting the role and importance of consumers' safety and rights in the single market. It stresses, however, that this must also be reflected in legislative and other proposals by the Commission.

In particular, consumers should be able to exercise their rights easily and effectively in basic areas including food, health, energy, financial and digital services, access to broadband, data protection, transport and telecommunications.

Parliament:

stresses that educating consumers reduces their risks vis-à-vis dangerous or counterfeit products, speculative financial products and misleading advertising. Members take the view that education (including financial education) and empowerment of consumers need to be lifelong, and should begin at school. The Commission is asked to present a proposal on how to improve citizens’ knowledge of the financial sector; welcomes the Commission’s proposal to introduce a legal framework for product safety , and stresses, in this context, the importance of effective market surveillance. The Commission is called upon to establish updated and standard rules that guarantee the safety and authenticity of products. Members call for adequate consumer protection and product safety in the markets for consumer goods produced using nanotechnology or genetically modified organisms ; stresses on the need to guarantee the independence and transparency of scientific expertise and regulatory opinion, in particular in the field of health, environment and food policies; highlights the need for better protection of the rights of vulnerable consumer groups such as children and older people.

The Commission is called upon to carry out an investigation on the issue of possible differences in the quality of products with the same brand and packaging which are distributed in the single market and inform the European Parliament of the results of this investigation.

(2) Improving implementation, stepping up enforcement and securing redress : Parliament calls on the Commission and the Member States to ensure the timely and consistent implementation of the Union consumer acquis. It also calls on the Commission to take the necessary legal action against Member States infringing or failing to implement or enforce single market legislation,

The resolution recommends that better use be made of the available information on consumer behaviour. It suggests, accordingly, that the Joint Research Centre (JRC) should carry out monitoring work, in the form of a funded research project with a view to identifying the priority areas for citizens when it comes to enhancing their consumer rights in the single market. Parliament points out that EU policies need to promote cooperation between consumer associations and public institutions in all fields, as well as to foster exchanges of best practice.

(3) Aligning rights and key policies to economic and societal change: the Commission is asked to:

focus not only on the purchase of digital content in the digital environment, but also on how to promote the sale of goods and services in the digital environment and boost consumer confidence; pay particular attention to consumer protection in the field of short-term loans; cooperate with the European Parliament and the national authorities in order to improve the information available to consumers on how to better manage household energy consumption; approve the resources required for the effective implementation of the Agenda, with regard to the Multiannual Financial Framework for 2014-2020, and to conduct systematic impact assessments.

(4) E-commerce: the Commission is asked to take measures to combat the unequal treatment of consumers in the single market arising from current distance-selling restrictions applied by companies involved in cross border distance selling.

The resolution stresses the need to:

offer services to customers who do not have access to the internet; ensure the quality, safety, traceability and authenticity of products, avoid criminal or unfair practices, and comply with the rules on personal data protection; ensure fast, reliable and competitive delivery services for e-commerce.

(5) Financial services, investment products and the economic crisis : in this sphere, the resolution:

stresses that market information must be reliable, clear and comparable, and accessible electronically and other forms, and emphasises the need to take out legal action over unfair commercial practices or contract terms; calls for the list of passenger rights common to all transport modes to be circulated widely, in a concise form and in all official Union languages; emphasises the need to facilitate the right of access to a basic payment account for all consumers and to provide them with clear and relevant information about investment products.

(6) Cooperation between European and national authorities and consumer organisations : Parliament highlights the need for close cooperation between European, national and local authorities and consumer associations in order to establish consultation mechanisms and implement the measures planned in the Agenda.

The Commission is asked to make the RAPEX (Rapid Alert System for Non-Food Products) reporting system more transparent and effective.

(7) Dispute resolution and redress : Parliament draws attention to the fact that redress mechanisms such as Alternative Dispute Resolution (ADR) or Online Dispute Resolution (ODR) must be fast, accessible and effective. It calls on the Commission to explore measures that would lead to the creation of a Union-wide coherent collective redress mechanism in the field of consumer protection which would be applicable to cross border cases.

Documents
2013/06/11
   EP - End of procedure in Parliament
2013/06/10
   EP - Debate in Parliament
2013/05/17
   EP - Committee report tabled for plenary
Details

The Committee on the Internal Market and Consumer Protection adopted the own-initiative report by Vicente Miguel GARCÉS RAMÓN (S&D, ES) on a new agenda for European Consumer Policy.

Recalling that the promotion and protection of consumers and their rights are core Union values, Members propose that the new agenda cover the following spheres of action:

Strengthening awareness, enhancing knowledge, safety and consumer rights: consumers should be able to exercise their rights easily and effectively in basic areas including food, health, energy, financial and digital services, access to broadband, data protection, transport, and telecommunications.

The report:

· stresses that educating consumers reduces their risks vis-à-vis dangerous or counterfeit products, speculative financial products and misleading advertising. Members take the view that education (including financial education) and empowerment of consumers need to be lifelong, and should begin at school. A good knowledge of consumer rights within enterprises is also essential. The Commission is asked to present a proposal on how to improve citizens’ knowledge of the financial sector;

· welcomes the Commission’s proposal to introduce a legal framework for product safety, and stresses, in this context, the importance of effective market surveillance. Members want to promote initiatives which aim to translate the results of scientific advances into benefits for consumers. They call, however, for adequate consumer protection and product safety in the markets for consumer goods produced using nanotechnology or genetically modified organisms ;

· highlights the need for better protection of the rights of vulnerable consumer groups such as children and older people.

Improving implementation, stepping up enforcement and securing redress : the report calls in particular on the Commission and the Member States to ensure the timely and consistent implementation of the Union consumer acquis. It also calls on the Commission to take the necessary legal action against Member States infringing or failing to implement or enforce single market legislation,

The report recommends that better use be made of the available information on consumer behaviour. It suggests, accordingly, that the Joint Research Centre (JRC) should carry out monitoring work, in the form of a funded research project with a view to identifying the priority areas for citizens when it comes to enhancing their consumer rights in the single market. Members point out that EU policies need to promote cooperation between consumer associations and public institutions in all fields, as well as to foster exchanges of best practice.

Aligning rights and key policies to economic and societal change: the Commission is particularly asked to:

· focus not only on the purchase of digital content in the digital environment, but also on how to promote the sale of goods and services in the digital environment and boost consumer confidence;

· pay particular attention to consumer protection in the field of short-term loans;

· cooperate with the European Parliament and the national authorities in order to improve the information available to consumers on how to better manage household energy consumption;

· approve the resources required for the effective implementation of the Agenda, with regard to the Multiannual Financial Framework for 2014-2020, and to conduct systematic impact assessments.

E-commerce: the Commission is asked to take measures to combat the unequal treatment of consumers in the single market arising from current distance-selling restrictions applied by companies involved in cross border distance selling.

The report stresses the need to:

· offer services to customers who do not have access to the internet;

· ensure the quality, safety, traceability and authenticity of products, avoid criminal or unfair practices, and comply with the rules on personal data protection;

· ensure fast, reliable and competitive delivery services for e-commerce.

Financial services, investment products and the economic crisis : in this sphere, the report:

· stresses that market information must be reliable, clear and comparable, and accessible electronically and other forms, and emphasises the need to take out legal action over unfair commercial practices or contract terms;

· calls for the list of passenger rights common to all transport modes to be circulated widely, in a concise form and in all official Union languages;

· emphasises the need to facilitate the right of access to a basic payment account for all consumers and to provide them with clear and relevant information about investment products.

Cooperation between European and national authorities and consumer organisations : Members highlight the need for close cooperation between European, national and local authorities and consumer associations in order to establish consultation mechanisms and implement the measures planned in the Agenda.

The Commission is asked to make the RAPEX (Rapid Alert System for Non-Food Products) reporting system more transparent and effective.

Dispute resolution and redress : Members draw attention to the fact that redress mechanisms such as Alternative Dispute Resolution (ADR) or Online Dispute Resolution (ODR) must be fast, accessible and effective. They call on the Commission to explore measures that would lead to the creation of a Union-wide coherent collective redress mechanism in the field of consumer protection which would be applicable to cross border cases.

Documents
2013/04/25
   EP - Vote in committee
2013/01/28
   EP - Amendments tabled in committee
Documents
2012/11/23
   EP - Committee draft report
Documents
2012/07/05
   EP - Committee referral announced in Parliament
2012/06/21
   EP - GARCÉS RAMÓN Vicente Miguel (S&D) appointed as rapporteur in IMCO

Documents

Votes

A7-0163/2013 - Vicente Miguel Garcés Ramón - Vote unique #

2013/06/11 Outcome: +: 586, -: 52, 0: 9
DE IT FR ES PL GB RO BE BG AT SE EL HU NL PT SK CZ IE FI LT DK SI EE LU MT LV CY
Total
88
62
63
45
41
63
28
19
16
18
17
21
18
24
20
11
20
11
9
8
10
8
6
5
5
7
4
icon: PPE PPE
229

Czechia PPE

For (1)

1

Denmark PPE

For (1)

1

Estonia PPE

For (1)

1

Luxembourg PPE

3

Malta PPE

2

Cyprus PPE

1
icon: S&D S&D
161

Bulgaria S&D

2

Netherlands S&D

3

Finland S&D

2

Slovenia S&D

2

Estonia S&D

For (1)

1

Luxembourg S&D

For (1)

1

Latvia S&D

1

Cyprus S&D

1
icon: ALDE ALDE
69

Spain ALDE

1

Greece ALDE

1

Slovakia ALDE

For (1)

1

Finland ALDE

2

Lithuania ALDE

1

Denmark ALDE

For (1)

1

Slovenia ALDE

2
icon: Verts/ALE Verts/ALE
54

Spain Verts/ALE

2

United Kingdom Verts/ALE

4

Belgium Verts/ALE

3

Austria Verts/ALE

2

Greece Verts/ALE

1

Netherlands Verts/ALE

3

Portugal Verts/ALE

For (1)

1

Finland Verts/ALE

For (1)

1

Denmark Verts/ALE

2

Estonia Verts/ALE

For (1)

1

Luxembourg Verts/ALE

For (1)

1

Latvia Verts/ALE

1
icon: ECR ECR
45

Belgium ECR

For (1)

1

Hungary ECR

For (1)

1

Netherlands ECR

For (1)

1

Lithuania ECR

1

Denmark ECR

For (1)

1
icon: EFD EFD
30

France EFD

Against (1)

1

Belgium EFD

For (1)

1

Greece EFD

2

Netherlands EFD

For (1)

1

Slovakia EFD

For (1)

1

Finland EFD

For (1)

1

Lithuania EFD

For (1)

1
icon: PSE PSE
1

Bulgaria PSE

1
icon: NI NI
25

France NI

Abstain (1)

1

Spain NI

1

Belgium NI

For (1)

1

Bulgaria NI

2

Hungary NI

For (1)

3
icon: GUE/NGL GUE/NGL
33

Spain GUE/NGL

Against (1)

1

United Kingdom GUE/NGL

Abstain (1)

1

Sweden GUE/NGL

Against (1)

1

Netherlands GUE/NGL

For (1)

2
4

Czechia GUE/NGL

3

Ireland GUE/NGL

Against (1)

1

Denmark GUE/NGL

1

Latvia GUE/NGL

Against (1)

1

Cyprus GUE/NGL

2
AmendmentsDossier
213 2012/2133(INI)
2013/01/25 IMCO 213 amendments...
source: PE-504.100

History

(these mark the time of scraping, not the official date of the change)

committees/0/shadows/3
name
TRIANTAPHYLLIDES Kyriacos
group
European United Left - Nordic Green Left
abbr
GUE/NGL
docs/0/docs/0/url
Old
http://www.europarl.europa.eu/sides/getDoc.do?type=COMPARL&mode=XML&language=EN&reference=PE500.621
New
https://www.europarl.europa.eu/doceo/document/IMCO-PR-500621_EN.html
docs/1/docs/0/url
Old
http://www.europarl.europa.eu/sides/getDoc.do?type=COMPARL&mode=XML&language=EN&reference=PE504.100
New
https://www.europarl.europa.eu/doceo/document/IMCO-AM-504100_EN.html
events/0/type
Old
Committee referral announced in Parliament, 1st reading/single reading
New
Committee referral announced in Parliament
events/1/type
Old
Vote in committee, 1st reading/single reading
New
Vote in committee
events/2
date
2013-05-17T00:00:00
type
Committee report tabled for plenary
body
EP
docs
url: https://www.europarl.europa.eu/doceo/document/A-7-2013-0163_EN.html title: A7-0163/2013
summary
events/2
date
2013-05-17T00:00:00
type
Committee report tabled for plenary, single reading
body
EP
docs
url: http://www.europarl.europa.eu/doceo/document/A-7-2013-0163_EN.html title: A7-0163/2013
summary
events/3/docs
  • url: http://www.europarl.europa.eu/sides/getDoc.do?secondRef=TOC&language=EN&reference=20130610&type=CRE title: Debate in Parliament
events/5
date
2013-06-11T00:00:00
type
Decision by Parliament
body
EP
docs
url: https://www.europarl.europa.eu/doceo/document/TA-7-2013-0239_EN.html title: T7-0239/2013
summary
events/5
date
2013-06-11T00:00:00
type
Decision by Parliament, 1st reading/single reading
body
EP
docs
url: http://www.europarl.europa.eu/doceo/document/TA-7-2013-0239_EN.html title: T7-0239/2013
summary
procedure/Modified legal basis
Rules of Procedure EP 150
procedure/Other legal basis
Rules of Procedure EP 159
procedure/legal_basis/0
Rules of Procedure EP 54
procedure/legal_basis/0
Rules of Procedure EP 52
committees/0
type
Responsible Committee
body
EP
associated
False
committee_full
Internal Market and Consumer Protection
committee
IMCO
rapporteur
name: GARCÉS RAMÓN Vicente Miguel date: 2012-06-21T00:00:00 group: Progressive Alliance of Socialists and Democrats abbr: S&D
shadows
committees/0
type
Responsible Committee
body
EP
associated
False
committee_full
Internal Market and Consumer Protection
committee
IMCO
date
2012-06-21T00:00:00
rapporteur
name: GARCÉS RAMÓN Vicente Miguel group: Progressive Alliance of Socialists and Democrats abbr: S&D
shadows
docs/2/body
EC
events/2/docs/0/url
Old
http://www.europarl.europa.eu/sides/getDoc.do?type=REPORT&mode=XML&reference=A7-2013-163&language=EN
New
http://www.europarl.europa.eu/doceo/document/A-7-2013-0163_EN.html
events/5/docs/0/url
Old
http://www.europarl.europa.eu/sides/getDoc.do?type=TA&language=EN&reference=P7-TA-2013-239
New
http://www.europarl.europa.eu/doceo/document/TA-7-2013-0239_EN.html
activities
  • date: 2012-07-05T00:00:00 body: EP type: Committee referral announced in Parliament, 1st reading/single reading committees: body: EP shadows: group: PPE name: KALNIETE Sandra group: ALDE name: ROCHEFORT Robert group: ECR name: HARBOUR Malcolm group: GUE/NGL name: TRIANTAPHYLLIDES Kyriacos group: EFD name: SALVINI Matteo responsible: True committee: IMCO date: 2012-06-21T00:00:00 committee_full: Internal Market and Consumer Protection rapporteur: group: S&D name: GARCÉS RAMÓN Vicente Miguel
  • date: 2013-04-25T00:00:00 body: EP type: Vote in committee, 1st reading/single reading committees: body: EP shadows: group: PPE name: KALNIETE Sandra group: ALDE name: ROCHEFORT Robert group: ECR name: HARBOUR Malcolm group: GUE/NGL name: TRIANTAPHYLLIDES Kyriacos group: EFD name: SALVINI Matteo responsible: True committee: IMCO date: 2012-06-21T00:00:00 committee_full: Internal Market and Consumer Protection rapporteur: group: S&D name: GARCÉS RAMÓN Vicente Miguel
  • date: 2013-05-17T00:00:00 docs: url: http://www.europarl.europa.eu/sides/getDoc.do?type=REPORT&mode=XML&reference=A7-2013-163&language=EN type: Committee report tabled for plenary, single reading title: A7-0163/2013 body: EP type: Committee report tabled for plenary, single reading
  • date: 2013-06-10T00:00:00 docs: url: http://www.europarl.europa.eu/sides/getDoc.do?secondRef=TOC&language=EN&reference=20130610&type=CRE type: Debate in Parliament title: Debate in Parliament body: EP type: Debate in Parliament
  • date: 2013-06-11T00:00:00 docs: url: http://www.europarl.europa.eu/oeil/popups/sda.do?id=22909&l=en type: Results of vote in Parliament title: Results of vote in Parliament url: http://www.europarl.europa.eu/sides/getDoc.do?type=TA&language=EN&reference=P7-TA-2013-239 type: Decision by Parliament, 1st reading/single reading title: T7-0239/2013 body: EP type: Results of vote in Parliament
commission
  • body: EC dg: Health and Food Safety commissioner: BORG Tonio
committees/0
type
Responsible Committee
body
EP
associated
False
committee_full
Internal Market and Consumer Protection
committee
IMCO
date
2012-06-21T00:00:00
rapporteur
name: GARCÉS RAMÓN Vicente Miguel group: Progressive Alliance of Socialists and Democrats abbr: S&D
shadows
committees/0
body
EP
shadows
responsible
True
committee
IMCO
date
2012-06-21T00:00:00
committee_full
Internal Market and Consumer Protection
rapporteur
group: S&D name: GARCÉS RAMÓN Vicente Miguel
docs
  • date: 2012-11-23T00:00:00 docs: url: http://www.europarl.europa.eu/sides/getDoc.do?type=COMPARL&mode=XML&language=EN&reference=PE500.621 title: PE500.621 type: Committee draft report body: EP
  • date: 2013-01-28T00:00:00 docs: url: http://www.europarl.europa.eu/sides/getDoc.do?type=COMPARL&mode=XML&language=EN&reference=PE504.100 title: PE504.100 type: Amendments tabled in committee body: EP
  • date: 2013-11-15T00:00:00 docs: url: /oeil/spdoc.do?i=22909&j=0&l=en title: SP(2013)626 type: Commission response to text adopted in plenary
events
  • date: 2012-07-05T00:00:00 type: Committee referral announced in Parliament, 1st reading/single reading body: EP
  • date: 2013-04-25T00:00:00 type: Vote in committee, 1st reading/single reading body: EP
  • date: 2013-05-17T00:00:00 type: Committee report tabled for plenary, single reading body: EP docs: url: http://www.europarl.europa.eu/sides/getDoc.do?type=REPORT&mode=XML&reference=A7-2013-163&language=EN title: A7-0163/2013 summary: The Committee on the Internal Market and Consumer Protection adopted the own-initiative report by Vicente Miguel GARCÉS RAMÓN (S&D, ES) on a new agenda for European Consumer Policy. Recalling that the promotion and protection of consumers and their rights are core Union values, Members propose that the new agenda cover the following spheres of action: Strengthening awareness, enhancing knowledge, safety and consumer rights: consumers should be able to exercise their rights easily and effectively in basic areas including food, health, energy, financial and digital services, access to broadband, data protection, transport, and telecommunications. The report: · stresses that educating consumers reduces their risks vis-à-vis dangerous or counterfeit products, speculative financial products and misleading advertising. Members take the view that education (including financial education) and empowerment of consumers need to be lifelong, and should begin at school. A good knowledge of consumer rights within enterprises is also essential. The Commission is asked to present a proposal on how to improve citizens’ knowledge of the financial sector; · welcomes the Commission’s proposal to introduce a legal framework for product safety, and stresses, in this context, the importance of effective market surveillance. Members want to promote initiatives which aim to translate the results of scientific advances into benefits for consumers. They call, however, for adequate consumer protection and product safety in the markets for consumer goods produced using nanotechnology or genetically modified organisms ; · highlights the need for better protection of the rights of vulnerable consumer groups such as children and older people. Improving implementation, stepping up enforcement and securing redress : the report calls in particular on the Commission and the Member States to ensure the timely and consistent implementation of the Union consumer acquis. It also calls on the Commission to take the necessary legal action against Member States infringing or failing to implement or enforce single market legislation, The report recommends that better use be made of the available information on consumer behaviour. It suggests, accordingly, that the Joint Research Centre (JRC) should carry out monitoring work, in the form of a funded research project with a view to identifying the priority areas for citizens when it comes to enhancing their consumer rights in the single market. Members point out that EU policies need to promote cooperation between consumer associations and public institutions in all fields, as well as to foster exchanges of best practice. Aligning rights and key policies to economic and societal change: the Commission is particularly asked to: · focus not only on the purchase of digital content in the digital environment, but also on how to promote the sale of goods and services in the digital environment and boost consumer confidence; · pay particular attention to consumer protection in the field of short-term loans; · cooperate with the European Parliament and the national authorities in order to improve the information available to consumers on how to better manage household energy consumption; · approve the resources required for the effective implementation of the Agenda, with regard to the Multiannual Financial Framework for 2014-2020, and to conduct systematic impact assessments. E-commerce: the Commission is asked to take measures to combat the unequal treatment of consumers in the single market arising from current distance-selling restrictions applied by companies involved in cross border distance selling. The report stresses the need to: · offer services to customers who do not have access to the internet; · ensure the quality, safety, traceability and authenticity of products, avoid criminal or unfair practices, and comply with the rules on personal data protection; · ensure fast, reliable and competitive delivery services for e-commerce. Financial services, investment products and the economic crisis : in this sphere, the report: · stresses that market information must be reliable, clear and comparable, and accessible electronically and other forms, and emphasises the need to take out legal action over unfair commercial practices or contract terms; · calls for the list of passenger rights common to all transport modes to be circulated widely, in a concise form and in all official Union languages; · emphasises the need to facilitate the right of access to a basic payment account for all consumers and to provide them with clear and relevant information about investment products. Cooperation between European and national authorities and consumer organisations : Members highlight the need for close cooperation between European, national and local authorities and consumer associations in order to establish consultation mechanisms and implement the measures planned in the Agenda. The Commission is asked to make the RAPEX (Rapid Alert System for Non-Food Products) reporting system more transparent and effective. Dispute resolution and redress : Members draw attention to the fact that redress mechanisms such as Alternative Dispute Resolution (ADR) or Online Dispute Resolution (ODR) must be fast, accessible and effective. They call on the Commission to explore measures that would lead to the creation of a Union-wide coherent collective redress mechanism in the field of consumer protection which would be applicable to cross border cases.
  • date: 2013-06-10T00:00:00 type: Debate in Parliament body: EP docs: url: http://www.europarl.europa.eu/sides/getDoc.do?secondRef=TOC&language=EN&reference=20130610&type=CRE title: Debate in Parliament
  • date: 2013-06-11T00:00:00 type: Results of vote in Parliament body: EP docs: url: https://oeil.secure.europarl.europa.eu/oeil/popups/sda.do?id=22909&l=en title: Results of vote in Parliament
  • date: 2013-06-11T00:00:00 type: Decision by Parliament, 1st reading/single reading body: EP docs: url: http://www.europarl.europa.eu/sides/getDoc.do?type=TA&language=EN&reference=P7-TA-2013-239 title: T7-0239/2013 summary: The European Parliament adopted by 586 votes to 52, with 9 abstentions, a resolution in response to the Commission communication on a European Consumer Agenda . Recalling that the promotion and protection of consumers and their rights are core Union values, Parliament proposes that the new agenda cover the following spheres of action: (1) Strengthening awareness, enhancing knowledge, safety and consumer rights : Parliament welcomes the holistic approach of the European Consumer Agenda, and in particular the fact that it covers almost all important policy areas for consumers and thus sends out a strong signal on boosting the role and importance of consumers' safety and rights in the single market. It stresses, however, that this must also be reflected in legislative and other proposals by the Commission. In particular, consumers should be able to exercise their rights easily and effectively in basic areas including food, health, energy, financial and digital services, access to broadband, data protection, transport and telecommunications. Parliament: stresses that educating consumers reduces their risks vis-à-vis dangerous or counterfeit products, speculative financial products and misleading advertising. Members take the view that education (including financial education) and empowerment of consumers need to be lifelong, and should begin at school. The Commission is asked to present a proposal on how to improve citizens’ knowledge of the financial sector; welcomes the Commission’s proposal to introduce a legal framework for product safety , and stresses, in this context, the importance of effective market surveillance. The Commission is called upon to establish updated and standard rules that guarantee the safety and authenticity of products. Members call for adequate consumer protection and product safety in the markets for consumer goods produced using nanotechnology or genetically modified organisms ; stresses on the need to guarantee the independence and transparency of scientific expertise and regulatory opinion, in particular in the field of health, environment and food policies; highlights the need for better protection of the rights of vulnerable consumer groups such as children and older people. The Commission is called upon to carry out an investigation on the issue of possible differences in the quality of products with the same brand and packaging which are distributed in the single market and inform the European Parliament of the results of this investigation. (2) Improving implementation, stepping up enforcement and securing redress : Parliament calls on the Commission and the Member States to ensure the timely and consistent implementation of the Union consumer acquis. It also calls on the Commission to take the necessary legal action against Member States infringing or failing to implement or enforce single market legislation, The resolution recommends that better use be made of the available information on consumer behaviour. It suggests, accordingly, that the Joint Research Centre (JRC) should carry out monitoring work, in the form of a funded research project with a view to identifying the priority areas for citizens when it comes to enhancing their consumer rights in the single market. Parliament points out that EU policies need to promote cooperation between consumer associations and public institutions in all fields, as well as to foster exchanges of best practice. (3) Aligning rights and key policies to economic and societal change: the Commission is asked to: focus not only on the purchase of digital content in the digital environment, but also on how to promote the sale of goods and services in the digital environment and boost consumer confidence; pay particular attention to consumer protection in the field of short-term loans; cooperate with the European Parliament and the national authorities in order to improve the information available to consumers on how to better manage household energy consumption; approve the resources required for the effective implementation of the Agenda, with regard to the Multiannual Financial Framework for 2014-2020, and to conduct systematic impact assessments. (4) E-commerce: the Commission is asked to take measures to combat the unequal treatment of consumers in the single market arising from current distance-selling restrictions applied by companies involved in cross border distance selling. The resolution stresses the need to: offer services to customers who do not have access to the internet; ensure the quality, safety, traceability and authenticity of products, avoid criminal or unfair practices, and comply with the rules on personal data protection; ensure fast, reliable and competitive delivery services for e-commerce. (5) Financial services, investment products and the economic crisis : in this sphere, the resolution: stresses that market information must be reliable, clear and comparable, and accessible electronically and other forms, and emphasises the need to take out legal action over unfair commercial practices or contract terms; calls for the list of passenger rights common to all transport modes to be circulated widely, in a concise form and in all official Union languages; emphasises the need to facilitate the right of access to a basic payment account for all consumers and to provide them with clear and relevant information about investment products. (6) Cooperation between European and national authorities and consumer organisations : Parliament highlights the need for close cooperation between European, national and local authorities and consumer associations in order to establish consultation mechanisms and implement the measures planned in the Agenda. The Commission is asked to make the RAPEX (Rapid Alert System for Non-Food Products) reporting system more transparent and effective. (7) Dispute resolution and redress : Parliament draws attention to the fact that redress mechanisms such as Alternative Dispute Resolution (ADR) or Online Dispute Resolution (ODR) must be fast, accessible and effective. It calls on the Commission to explore measures that would lead to the creation of a Union-wide coherent collective redress mechanism in the field of consumer protection which would be applicable to cross border cases.
  • date: 2013-06-11T00:00:00 type: End of procedure in Parliament body: EP
links
other
  • body: EC dg: url: http://ec.europa.eu/dgs/health_consumer/index_en.htm title: Health and Consumers commissioner: BORG Tonio
procedure/Modified legal basis
Old
Rules of Procedure of the European Parliament EP 150
New
Rules of Procedure EP 150
procedure/dossier_of_the_committee
Old
IMCO/7/09947
New
  • IMCO/7/09947
procedure/legal_basis/0
Rules of Procedure EP 52
procedure/legal_basis/0
Rules of Procedure of the European Parliament EP 052
procedure/subject
Old
  • 4.60 Consumers' protection in general
New
4.60
Consumers' protection in general
procedure/title
Old
New agenda for European Consumer Policy
New
New agenda for European consumer policy
activities/0/committees
  • body: EP shadows: group: PPE name: KALNIETE Sandra group: ALDE name: ROCHEFORT Robert group: ECR name: HARBOUR Malcolm group: GUE/NGL name: TRIANTAPHYLLIDES Kyriacos group: EFD name: SALVINI Matteo responsible: True committee: IMCO date: 2012-06-21T00:00:00 committee_full: Internal Market and Consumer Protection rapporteur: group: S&D name: GARCÉS RAMÓN Vicente Miguel
activities/0/date
Old
2012-11-23T00:00:00
New
2012-07-05T00:00:00
activities/0/docs
  • url: http://www.europarl.europa.eu/sides/getDoc.do?type=COMPARL&mode=XML&language=EN&reference=PE500.621 type: Committee draft report title: PE500.621
activities/0/type
Old
Committee draft report
New
Committee referral announced in Parliament, 1st reading/single reading
activities/1/committees
  • body: EP shadows: group: PPE name: KALNIETE Sandra group: ALDE name: ROCHEFORT Robert group: ECR name: HARBOUR Malcolm group: GUE/NGL name: TRIANTAPHYLLIDES Kyriacos group: EFD name: SALVINI Matteo responsible: True committee: IMCO date: 2012-06-21T00:00:00 committee_full: Internal Market and Consumer Protection rapporteur: group: S&D name: GARCÉS RAMÓN Vicente Miguel
activities/1/date
Old
2013-01-28T00:00:00
New
2013-04-25T00:00:00
activities/1/docs
  • url: http://www.europarl.europa.eu/sides/getDoc.do?type=COMPARL&mode=XML&language=EN&reference=PE504.100 type: Amendments tabled in committee title: PE504.100
activities/1/type
Old
Amendments tabled in committee
New
Vote in committee, 1st reading/single reading
activities/2/committees
  • body: EP shadows: group: EPP name: KALNIETE Sandra group: ALDE name: ROCHEFORT Robert group: ECR name: HARBOUR Malcolm group: GUE/NGL name: TRIANTAPHYLLIDES Kyriacos group: EFD name: SALVINI Matteo responsible: True committee: IMCO date: 2012-06-21T00:00:00 committee_full: Internal Market and Consumer Protection rapporteur: group: S&D name: GARCÉS RAMÓN Vicente Miguel
activities/2/date
Old
2012-07-05T00:00:00
New
2013-05-17T00:00:00
activities/2/docs
  • url: http://www.europarl.europa.eu/sides/getDoc.do?type=REPORT&mode=XML&reference=A7-2013-163&language=EN type: Committee report tabled for plenary, single reading title: A7-0163/2013
activities/2/type
Old
Committee referral announced in Parliament, 1st reading/single reading
New
Committee report tabled for plenary, single reading
activities/3
date
2013-04-25T00:00:00
body
EP
type
Vote in committee, 1st reading/single reading
committees
body: EP shadows: group: EPP name: KALNIETE Sandra group: ALDE name: ROCHEFORT Robert group: ECR name: HARBOUR Malcolm group: GUE/NGL name: TRIANTAPHYLLIDES Kyriacos group: EFD name: SALVINI Matteo responsible: True committee: IMCO date: 2012-06-21T00:00:00 committee_full: Internal Market and Consumer Protection rapporteur: group: S&D name: GARCÉS RAMÓN Vicente Miguel
activities/3/docs
  • url: http://www.europarl.europa.eu/sides/getDoc.do?secondRef=TOC&language=EN&reference=20130610&type=CRE type: Debate in Parliament title: Debate in Parliament
activities/4
date
2013-05-17T00:00:00
docs
url: http://www.europarl.europa.eu/sides/getDoc.do?type=REPORT&mode=XML&reference=A7-2013-163&language=EN type: Committee report tabled for plenary, single reading title: A7-0163/2013
body
EP
type
Committee report tabled for plenary, single reading
activities/4/docs/0
url
http://www.europarl.europa.eu/oeil/popups/sda.do?id=22909&l=en
type
Results of vote in Parliament
title
Results of vote in Parliament
activities/4/docs/1/text
  • The European Parliament adopted by 586 votes to 52, with 9 abstentions, a resolution in response to the Commission communication on a European Consumer Agenda.

    Recalling that the promotion and protection of consumers and their rights are core Union values, Parliament proposes that the new agenda cover the following spheres of action:

    (1) Strengthening awareness, enhancing knowledge, safety and consumer rights: Parliament welcomes the holistic approach of the European Consumer Agenda, and in particular the fact that it covers almost all important policy areas for consumers and thus sends out a strong signal on boosting the role and importance of consumers' safety and rights in the single market. It stresses, however, that this must also be reflected in legislative and other proposals by the Commission.

    In particular, consumers should be able to exercise their rights easily and effectively in basic areas including food, health, energy, financial and digital services, access to broadband, data protection, transport and telecommunications.

    Parliament:

    • stresses that educating consumers reduces their risks vis-à-vis dangerous or counterfeit products, speculative financial products and misleading advertising. Members take the view that education (including financial education) and empowerment of consumers need to be lifelong, and should begin at school. The Commission is asked to present a proposal on how to improve citizens’ knowledge of the financial sector;
    • welcomes the Commission’s proposal to introduce a legal framework for product safety, and stresses, in this context, the importance of effective market surveillance. The Commission is called upon to establish updated and standard rules that guarantee the safety and authenticity of products. Members call for adequate consumer protection and product safety in the markets for consumer goods produced using nanotechnology or genetically modified organisms;
    • stresses on the need to guarantee the independence and transparency of scientific expertise and regulatory opinion, in particular in the field of health, environment and food policies;
    • highlights the need for better protection of the rights of vulnerable consumer groups such as children and older people. 

    The Commission is called upon to carry out an investigation on the issue of possible differences in the quality of products with the same brand and packaging which are distributed in the single market and inform the European Parliament of the results of this investigation.

    (2) Improving implementation, stepping up enforcement and securing redress: Parliament calls on the Commission and the Member States to ensure the timely and consistent implementation of the Union consumer acquis. It also calls on the Commission to take the necessary legal action against Member States infringing or failing to implement or enforce single market legislation,

    The resolution recommends that better use be made of the available information on consumer behaviour. It suggests, accordingly, that the Joint Research Centre (JRC) should carry out monitoring work, in the form of a funded research project with a view to identifying the priority areas for citizens when it comes to enhancing their consumer rights in the single market. Parliament points out that EU policies need to promote cooperation between consumer associations and public institutions in all fields, as well as to foster exchanges of best practice.

    (3) Aligning rights and key policies to economic and societal change: the Commission is asked to:

    • focus not only on the purchase of digital content in the digital environment, but also on how to promote the sale of goods and services in the digital environment and boost consumer confidence;
    • pay particular attention to consumer protection in the field of short-term loans;
    • cooperate with the European Parliament and the national authorities in order to improve the information available to consumers on how to better manage household energy consumption;
    • approve the resources required for the effective implementation of the Agenda, with regard to the Multiannual Financial Framework for 2014-2020, and to conduct systematic impact assessments.

    (4) E-commerce: the Commission is asked to take measures to combat the unequal treatment of consumers in the single market arising from current distance-selling restrictions applied by companies involved in cross border distance selling.

    The resolution stresses the need to:

    • offer services to customers who do not have access to the internet;
    • ensure the quality, safety, traceability and authenticity of products, avoid criminal or unfair practices, and comply with the rules on personal data protection;
    • ensure fast, reliable and competitive delivery services for e-commerce.

    (5) Financial services, investment products and the economic crisis: in this sphere, the resolution:

    • stresses that market information must be reliable, clear and comparable, and accessible electronically and other forms, and emphasises the need to take out legal action over unfair commercial practices or contract terms;
    • calls for the list of passenger rights common to all transport modes to be circulated widely, in a concise form and in all official Union languages;
    • emphasises the need to facilitate the right of access to a basic payment account for all consumers and to provide them with clear and relevant information about investment products.

    (6) Cooperation between European and national authorities and consumer organisations: Parliament highlights the need for close cooperation between European, national and local authorities and consumer associations in order to establish consultation mechanisms and implement the measures planned in the Agenda.

    The Commission is asked to make the RAPEX (Rapid Alert System for Non-Food Products) reporting system more transparent and effective.

    (7) Dispute resolution and redress: Parliament draws attention to the fact that redress mechanisms such as Alternative Dispute Resolution (ADR) or Online Dispute Resolution (ODR) must be fast, accessible and effective. It calls on the Commission to explore measures that would lead to the creation of a Union-wide coherent collective redress mechanism in the field of consumer protection which would be applicable to cross border cases.

activities/4/type
Old
Text adopted by Parliament, single reading
New
Results of vote in Parliament
committees/0/rapporteur/0/mepref
Old
4de1850a0fb8127435bdbe6e
New
4f1ac45fb819f2589600000b
committees/0/shadows/0/group
Old
EPP
New
PPE
committees/0/shadows/0/mepref
Old
4de185ff0fb8127435bdbfc2
New
4f1ac96ab819f25efd000135
committees/0/shadows/1/mepref
Old
4de188040fb8127435bdc29f
New
4f1adac8b819f207b300008e
committees/0/shadows/2/mepref
Old
4de185500fb8127435bdbecd
New
4f1ac8eab819f25efd0000fe
committees/0/shadows/3/mepref
Old
4de188e10fb8127435bdc3e4
New
4f1adc10b819f207b30000fc
committees/0/shadows/4/mepref
Old
4de188730fb8127435bdc346
New
4f1adafdb819f207b300009f
procedure/Modified legal basis
Rules of Procedure of the European Parliament EP 150
procedure/legal_basis/0
Old
Rules of Procedure of the European Parliament EP 048
New
Rules of Procedure of the European Parliament EP 052
activities/5/type
Old
Indicative plenary sitting date, 1st reading/single reading
New
Debate in Parliament
activities/6/docs
  • url: http://www.europarl.europa.eu/sides/getDoc.do?type=TA&language=EN&reference=P7-TA-2013-239 type: Decision by Parliament, 1st reading/single reading title: T7-0239/2013
activities/6/type
Old
Vote in plenary scheduled
New
Text adopted by Parliament, single reading
procedure/stage_reached
Old
Awaiting Parliament 1st reading / single reading / budget 1st stage
New
Procedure completed
activities/4/docs/0/text
  • The Committee on the Internal Market and Consumer Protection adopted the own-initiative report by Vicente Miguel GARCÉS RAMÓN (S&D, ES) on a new agenda for European Consumer Policy.

    Recalling that the promotion and protection of consumers and their rights are core Union values, Members propose that the new agenda cover the following spheres of action:

    Strengthening awareness, enhancing knowledge, safety and consumer rights: consumers should be able to exercise their rights easily and effectively in basic areas including food, health, energy, financial and digital services, access to broadband, data protection, transport, and telecommunications.

    The report:

    ·        stresses that educating consumers reduces their risks vis-à-vis dangerous or counterfeit products, speculative financial products and misleading advertising. Members take the view that education (including financial education) and empowerment of consumers need to be lifelong, and should begin at school. A good knowledge of consumer rights within enterprises is also essential. The Commission is asked to present a proposal on how to improve citizens’ knowledge of the financial sector;

    ·        welcomes the Commission’s proposal to introduce a legal framework for product safety, and stresses, in this context, the importance of effective market surveillance. Members want to promote initiatives which aim to translate the results of scientific advances into benefits for consumers. They call, however, for adequate consumer protection and product safety in the markets for consumer goods produced using nanotechnology or genetically modified organisms;

    ·        highlights the need for better protection of the rights of vulnerable consumer groups such as children and older people. 

    Improving implementation, stepping up enforcement and securing redress: the report calls in particular on the Commission and the Member States to ensure the timely and consistent implementation of the Union consumer acquis. It also calls on the Commission to take the necessary legal action against Member States infringing or failing to implement or enforce single market legislation,

    The report recommends that better use be made of the available information on consumer behaviour. It suggests, accordingly, that the Joint Research Centre (JRC) should carry out monitoring work, in the form of a funded research project with a view to identifying the priority areas for citizens when it comes to enhancing their consumer rights in the single market. Members point out that EU policies need to promote cooperation between consumer associations and public institutions in all fields, as well as to foster exchanges of best practice.

    Aligning rights and key policies to economic and societal change: the Commission is particularly asked to:

    ·        focus not only on the purchase of digital content in the digital environment, but also on how to promote the sale of goods and services in the digital environment and boost consumer confidence;

    ·        pay particular attention to consumer protection in the field of short-term loans;

    ·        cooperate with the European Parliament and the national authorities in order to improve the information available to consumers on how to better manage household energy consumption;

    ·        approve the resources required for the effective implementation of the Agenda, with regard to the Multiannual Financial Framework for 2014-2020, and to conduct systematic impact assessments.

    E-commerce: the   Commission is asked to take measures to combat the unequal treatment of consumers in the single market arising from current distance-selling restrictions applied by companies involved in cross border distance selling.

    The report stresses the need to:

    ·        offer services to customers who do not have access to the internet;

    ·        ensure the quality, safety, traceability and authenticity of products, avoid criminal or unfair practices, and comply with the rules on personal data protection;

    ·        ensure fast, reliable and competitive delivery services for e-commerce.

    Financial services, investment products and the economic crisis: in this sphere, the report:

    ·        stresses that market information must be reliable, clear and comparable, and accessible electronically and other forms, and emphasises the need to take out legal action over unfair commercial practices or contract terms;

    ·        calls for the list of passenger rights common to all transport modes to be circulated widely, in a concise form and in all official Union languages;

    ·        emphasises the need to facilitate the right of access to a basic payment account for all consumers and to provide them with clear and relevant information about investment products.

    Cooperation between European and national authorities and consumer organisations: Members highlight the need for close cooperation between European, national and local authorities and consumer associations in order to establish consultation mechanisms and implement the measures planned in the Agenda.

    The Commission is asked to make the RAPEX (Rapid Alert System for Non-Food Products) reporting system more transparent and effective.

    Dispute resolution and redress: Members draw attention to the fact that redress mechanisms such as Alternative Dispute Resolution (ADR) or Online Dispute Resolution (ODR) must be fast, accessible and effective. They call on the Commission to explore measures that would lead to the creation of a Union-wide coherent collective redress mechanism in the field of consumer protection which would be applicable to cross border cases.

activities/5/type
Old
Debate scheduled
New
Indicative plenary sitting date, 1st reading/single reading
activities/6/type
Old
Vote scheduled
New
Vote in plenary scheduled
activities/5/type
Old
Indicative plenary sitting date, 1st reading/single reading
New
Debate scheduled
activities/6
date
2013-06-11T00:00:00
body
EP
type
Vote scheduled
activities/4/docs/0/url
http://www.europarl.europa.eu/sides/getDoc.do?type=REPORT&mode=XML&reference=A7-2013-163&language=EN
activities/4/date
Old
2013-05-06T00:00:00
New
2013-05-17T00:00:00
activities/4
date
2013-05-06T00:00:00
docs
type: Committee report tabled for plenary, single reading title: A7-0163/2013
body
EP
type
Committee report tabled for plenary, single reading
activities/3
date
2013-04-25T00:00:00
body
EP
type
Vote in committee, 1st reading/single reading
committees
body: EP shadows: group: EPP name: KALNIETE Sandra group: ALDE name: ROCHEFORT Robert group: ECR name: HARBOUR Malcolm group: GUE/NGL name: TRIANTAPHYLLIDES Kyriacos group: EFD name: SALVINI Matteo responsible: True committee: IMCO date: 2012-06-21T00:00:00 committee_full: Internal Market and Consumer Protection rapporteur: group: S&D name: GARCÉS RAMÓN Vicente Miguel
activities/3/date
Old
2013-05-23T00:00:00
New
2013-06-10T00:00:00
activities/3/date
Old
2013-05-21T00:00:00
New
2013-05-23T00:00:00
activities/2/date
Old
2013-02-01T00:00:00
New
2013-01-28T00:00:00
activities/2/docs/0/url
http://www.europarl.europa.eu/sides/getDoc.do?type=COMPARL&mode=XML&language=EN&reference=PE504.100
activities/2/date
Old
2013-01-28T00:00:00
New
2013-02-01T00:00:00
activities/2/date
Old
2013-01-25T00:00:00
New
2013-01-28T00:00:00
activities/2/date
Old
2013-01-22T00:00:00
New
2013-01-25T00:00:00
activities/2
date
2013-01-22T00:00:00
docs
type: Amendments tabled in committee title: PE504.100
body
EP
type
Amendments tabled in committee
activities/0
body
EP
date
2012-06-27T00:00:00
type
EP officialisation
activities/3
body
EP
date
2013-01-10T00:00:00
type
Deadline Amendments
activities/4
body
EP
date
2013-04-24T00:00:00
type
Prev Adopt in Cte
activities/2/docs/0/url
http://www.europarl.europa.eu/sides/getDoc.do?type=COMPARL&mode=XML&language=EN&reference=PE500.621
other/0/commissioner
Old
DALLI John
New
BORG Tonio
activities/2
date
2012-11-23T00:00:00
docs
type: Committee draft report title: PE500.621
body
EP
type
Committee draft report
activities/1/committees/0/shadows/4
group
EFD
name
SALVINI Matteo
committees/0/shadows/4
group
EFD
name
SALVINI Matteo
activities/1/committees/0/shadows/1
group
ALDE
name
ROCHEFORT Robert
activities/4
date
2013-05-21T00:00:00
body
EP
type
Indicative plenary sitting date, 1st reading/single reading
committees/0/shadows/1
group
ALDE
name
ROCHEFORT Robert
activities/2
body
EP
date
2013-01-10T00:00:00
type
Deadline Amendments
activities/3
body
EP
date
2013-04-24T00:00:00
type
Prev Adopt in Cte
activities/1/committees/0/date
2012-06-21T00:00:00
activities/1/committees/0/rapporteur
  • group: S&D name: GARCÉS RAMÓN Vicente Miguel
activities/1/committees/0/shadows/2
group
GUE/NGL
name
TRIANTAPHYLLIDES Kyriacos
committees/0/date
2012-06-21T00:00:00
committees/0/rapporteur
  • group: S&D name: GARCÉS RAMÓN Vicente Miguel
committees/0/shadows/2
group
GUE/NGL
name
TRIANTAPHYLLIDES Kyriacos
activities/1/committees/0/shadows/1
group
ECR
name
HARBOUR Malcolm
committees/0/shadows/1
group
ECR
name
HARBOUR Malcolm
activities/1
date
2012-07-05T00:00:00
body
EP
type
Committee referral announced in Parliament, 1st reading/single reading
committees
body: EP shadows: group: EPP name: KALNIETE Sandra responsible: True committee_full: Internal Market and Consumer Protection committee: IMCO
procedure/dossier_of_the_committee
IMCO/7/09947
procedure/stage_reached
Old
Preparatory phase in Parliament
New
Awaiting Parliament 1st reading / single reading / budget 1st stage
activities
  • body: EP date: 2012-06-27T00:00:00 type: EP officialisation
committees
  • body: EP shadows: group: EPP name: KALNIETE Sandra responsible: True committee_full: Internal Market and Consumer Protection committee: IMCO
links
other
  • body: EC dg: url: http://ec.europa.eu/dgs/health_consumer/index_en.htm title: Health and Consumers commissioner: DALLI John
procedure
reference
2012/2133(INI)
title
New agenda for European Consumer Policy
legal_basis
Rules of Procedure of the European Parliament EP 048
stage_reached
Preparatory phase in Parliament
subtype
Initiative
type
INI - Own-initiative procedure
subject
4.60 Consumers' protection in general