8 Amendments of Maria GRAPINI related to 2017/0086(COD)
Amendment 142 #
Proposal for a regulation
Recital 12
Recital 12
(12) The gateway should be user-centric, especially for individual citizens, and user- friendly and it should allow citizens and businesses to interact with national and Union level administrations by providing them with the opportunity to give feedback in relation to both the services offered through the gateway and the functioning of the internal market as they experience it. The feedback tool should enable the user to point out perceived problems, deficiencies and needs in order to encourage continuous improvement of the quality of the services.
Amendment 144 #
Proposal for a regulation
Recital 15
Recital 15
(15) This Regulation should enhance the internal market dimension of online procedures, thereby contributing to internal market digitalisation, by upholding the general principle of non- discrimination also in relation to the access by citizens or businesses to online procedures already established at the national level on the basis of national or Union law. It should be possible for users not residing in or established in a Member State to access and complete online procedures without obstacles such as form fields that require national phone numbers or national postal codes, payment of fees that can only be done through systems which do not provide for cross-border payments, lack of detailed explanations in another language other than the national language or languages, lack of possibilities to submit electronic evidence from authorities located in another Member State and lack of acceptance of electronic means of identification issued in other Member States.
Amendment 160 #
Proposal for a regulation
Recital 27
Recital 27
(27) Online services provided by competent authorities are crucial for increasing the quality and security of the services provided to citizens and businesses. Where public administrations within Member States increasingly no longer require that citizens and businesses supply the same information several times but instead are working towards the re-use of data, the same should be facilitated for users faced with procedures in other Member States, to reduce additional burden.
Amendment 175 #
Proposal for a regulation
Recital 32
Recital 32
(32) The compliance with the quality criteria should be the responsibility of the competent authorities and the Commission in relation to the information, procedures and services which they are responsible for. The national coordinators and the Commission should supervise compliance with the quality and security criteria at national and Union level respectively, and address any problems that arise. This Regulation should give the Commission a wide range of means to address any deterioration in the quality of services offered through the gateway, depending on the seriousness and persistence of such deterioration,; which would include involving the gateway coordination group. This should not prejudge the overall responsibility of the Commission regarding the monitoring of the compliance with this Regulation.
Amendment 222 #
Proposal for a regulation
Article 6 – paragraph 1
Article 6 – paragraph 1
1. Member States and the Commission shall ensure that users have easy, online access to assistance or problem solving services referred to in Article 2(2)(c)with no discrimination between individual citizens or undertakings.
Amendment 257 #
Proposal for a regulation
Article 10 – paragraph 1 – point b
Article 10 – paragraph 1 – point b
(b) in case of non-compliance with applicable deadlines, users are informed in advance of the reasons thereof and a newfinal deadline is given.;
Amendment 269 #
Proposal for a regulation
Article 11 – paragraph 2
Article 11 – paragraph 2
2. Where competent authorities accept digitalised copies of non-electronic evidence of identity such as identity cards or passports for national users, they shall accept such digitalised copies for users from other Member States, while ensuring personal data protection.
Amendment 297 #
Proposal for a regulation
Article 13 – paragraph 1 – point b
Article 13 – paragraph 1 – point b
(b) in case of non-compliance with applicable deadlines, users are informed in advance of the reasons thereof and a newfinal deadline is given;