Activities of Igor ŠOLTES related to 2015/0278(COD)
Plenary speeches (2)
Accessibility requirements for products and services (debate) SL
Accessibility requirements for products and services (debate) SL
Amendments (62)
Amendment 171 #
Proposal for a directive
Recital 3
Recital 3
(3) The disparities between the laws and administrative measures adopted by the Member States in relation to accessibility of products and services for persons with functional limitations includingand persons with disabilities create barriers to the free movement of such products and services and distort effective competition in the internal market. Economic operators, in particular small and medium-sized enterprises (SMEs), are particularly affected by those barriers.
Amendment 178 #
Proposal for a directive
Recital 13
Recital 13
(13) The entry into force of the Convention in the Member States’ legal orders entails the need to adopt additional national provisions on accessibility of products, services and the built environment related to the provision of goods and services, which without Union action would further increase disparities between national provisions.
Amendment 187 #
Proposal for a directive
Recital 18
Recital 18
(18) It is necessary to introduce the accessibility requirements in the least burdensome manner for the economic operators and the Member States, notably by only including in the scope the products and services which have been thoroughly selec, which enable all people to make full use of the products, and services and infrastructure covered by this Directive, in the least burdensome manner for the economic operators and the Member Stateds.
Amendment 213 #
Proposal for a directive
Recital 25 a (new)
Recital 25 a (new)
(25a) When identifying and classifying the needs of persons with disabilities the product or service is intended to meet, the principle of the universal design should be viewed in accordance with the General Comment No. 2(2014) on Article 9 of the UN Committee on the Rights of Persons with Disabilities.
Amendment 222 #
Proposal for a directive
Recital 36
Recital 36
(36) For reasons of proportionality, accessibility requirements should only apply to the extent that they do not impose a disproportionate burden on the economic operator concerned, or require a change in the products and services which would result in their fundamental alteration in accordance with the specified criteria. Control mechanisms nevertheless have to be in place in order to verify the rightful exception from the accessibility requirements application.
Amendment 248 #
Proposal for a directive
Recital 49 a (new)
Recital 49 a (new)
(49a) Data bases on non-accessible products should be established at national and Union levels.
Amendment 265 #
Proposal for a directive
Article 1 – paragraph 1 – point b – point ii a (new)
Article 1 – paragraph 1 – point b – point ii a (new)
(iia) parking ticket vending machines;
Amendment 267 #
Proposal for a directive
Article 1 – paragraph 1 – point b – point iii a (new)
Article 1 – paragraph 1 – point b – point iii a (new)
(iiia) payment terminals.
Amendment 275 #
Proposal for a directive
Article 1 – paragraph 1 – point d a (new)
Article 1 – paragraph 1 – point d a (new)
(da) household appliances operated by a user interface.
Amendment 284 #
Proposal for a directive
Article 1 – paragraph 2 – point b a (new)
Article 1 – paragraph 2 – point b a (new)
(ba) interactive kiosks located in public places and related to shopping activities;
Amendment 300 #
Proposal for a directive
Article 1 – paragraph 2 – point f
Article 1 – paragraph 2 – point f
(f) e-commerce, including website and mobile device-based services of postal, energy and insurance providers.
Amendment 304 #
Proposal for a directive
Article 1 – paragraph 2 – point f a (new)
Article 1 – paragraph 2 – point f a (new)
(fa) accommodation services.
Amendment 319 #
Proposal for a directive
Article 1 – paragraph 3 a (new)
Article 1 – paragraph 3 a (new)
3a. Chapters I, II and VII of this Directive shall apply to the following: (a) built environment used by clients of passenger transport services, including the environment that is managed by service providers and by infrastructure operators; (b) built environment used by clients of banking services; (c) built environment used by clients of telephony services, including customer services centres and shops under the scope of telephony operators.
Amendment 325 #
Proposal for a directive
Article 1 a (new)
Article 1 a (new)
Article 1a Minimum harmonisation 1. Member States shall maintain measures in conformity with Union law which go beyond the minimum requirements established by this Directive. 2. Member States may introduce measures in conformity with Union law which go beyond the minimum requirements established by this Directive.
Amendment 329 #
Proposal for a directive
Article 2 – point 1
Article 2 – point 1
(1) “accessible products and services” are products and services that are perceptible, operable and understandable for persons with functional limitations, including and persons with disabilities, on an equal basis with others;
Amendment 360 #
Proposal for a directive
Article 3 – paragraph 3
Article 3 – paragraph 3
3. The following self-service terminals: Automatic Teller Machines, ticketing machines and, check-in machines and payment terminals shall comply with the requirements set out in Section II of Annex I.
Amendment 368 #
Proposal for a directive
Article 3 – paragraph 4
Article 3 – paragraph 4
4. Telephony services, including emergency services and the related consumer terminal equipment with advanced computing capability, shall comply with the requirements set out in Section III of Annex I. Member States shall ensure the availability of at least one text-based relay service and one video- based relay service, within the entire territory of the Member State and continuously, in consultation with users' organisations, including organisations representing persons with disabilities, ensure that these relay services are interoperable with the telephony services. Member States shall also ensure the availability of audio, video and real-time text communication (Total Conversation) with national, regional, and local emergency services.
Amendment 371 #
Proposal for a directive
Article 3 – paragraph 5 – subparagraph 1 a (new)
Article 3 – paragraph 5 – subparagraph 1 a (new)
By the date set out in Article 27(2), audiovisual media service providers broadcasting in the Union shall make accessible their services as follows: - at least 75 % of the overall programming shall include subtitles for the deaf and hard of hearing (SDH); - at least 75 % of the overall programming subtitled into the national language shall include spoken subtitles; - at least 5 % of the overall programming shall include sign language interpretation.
Amendment 379 #
Proposal for a directive
Article 3 – paragraph 7
Article 3 – paragraph 7
7. Banking services, the websites, the mobile device-based banking services and payment terminals, self- service terminals, including Automatic Teller machines used for provision of banking services shall comply with the requirements set out in Section VI of Annex I.
Amendment 384 #
Proposal for a directive
Article 3 – paragraph 9
Article 3 – paragraph 9
9. E-commerce, media and news websites, online platforms and social media shall comply with the requirements set out in Section VIII of Annex I.
Amendment 388 #
Proposal for a directive
Article 3 – paragraph 10
Article 3 – paragraph 10
10. Member States may decidshall ensure, in the light of national conditions, that the built environment used by clients of passenger transport services including the environment that is managed by service providers and by infrastructure operators as well as the built environment used by clients of banking services, and customer services centres and shops under the scope of telephony operators, as well as any other service or place for the purchase of any of the products listed in this Directive, shall comply with the accessibility requirements of Annex I, section X, in order to maximise their use by persons with functional limitations, including and persons with disabilities.
Amendment 403 #
Proposal for a directive
Article 5 – paragraph 2 – subparagraph 2
Article 5 – paragraph 2 – subparagraph 2
Where compliance of a product with the applicable accessibility requirements has been demonstrated by that procedure, manufacturers shall draw up an EU declaration of conformity and affix the CE marking. They shall include an additional clear reference to accessibility such as "Accessible product".
Amendment 412 #
Proposal for a directive
Article 5 – paragraph 7
Article 5 – paragraph 7
7. Manufacturers shall ensure that the product is accompanied by instructions and safety information in a language which can be easily understood by consumers and end-users, as determined by the Member State concerned. The provision of instructions and safety information to consumers should be done in accessible and multiple formats.
Amendment 474 #
Proposal for a directive
Article 12 – paragraph 1
Article 12 – paragraph 1
1. The accessibility requirements referred to in Article 3 apply to the extent that they do not introduce a significant change in an aspect or feature of a product or service that results in the alteration of the basic nature of the product or service.
Amendment 476 #
Proposal for a directive
Article 12 – paragraph 3 – point b
Article 12 – paragraph 3 – point b
(b) the estimated costs and benefits for the economic operators in relation to the estimated benefit for persons with disabilities, persons with functional limitations and persons with age related or any other impairments, taking into account the frequency and duration of use of the specific product or service.
Amendment 484 #
Proposal for a directive
Article 12 – paragraph 5
Article 12 – paragraph 5
5. The assessment of whether compliance with accessibility requirements regarding products or services imposes a fundamental alteration or disproportionate burden shall be performed by the economic operator. Lack of priority, time or knowledge shall not be considered as legitimate reasons to claim the disproportionate burden.
Amendment 486 #
Proposal for a directive
Article 12 – paragraph 5
Article 12 – paragraph 5
5. The assessment of whether compliance with accessibility requirements regarding products or services imposes a fundamental alteration or disproportionate burden shall be performed by the economic operator together with users and experts on accessibility requirements.
Amendment 488 #
Proposal for a directive
Article 12 – paragraph 6
Article 12 – paragraph 6
6. Where the economic operators have used the exception provided for in paragraphs 1 to 5 for a specific product or service they shall notify the relevant market surveillance authority of the Member State in the market of which the product or service is placed or made available. Notification shall include the assessment referred to in paragraph 3. Microenterprises are exempted from this notification requirement but must be able to supply the relevant documentation upon request from a relevant market surveillance authorityThe market surveillance authority shall systematically verify the assessment for such an exemption to be granted unless the economic operator has provided an independent third party assessment.
Amendment 493 #
Proposal for a directive
Article 12 – paragraph 6 a (new)
Article 12 – paragraph 6 a (new)
6a. A structured dialogue shall be established between relevant stakeholders, including persons with disabilities and their representative organisations and the market surveillance authorities to ensure that adequate principles for the assessment of the exceptions are established in order to ensure that they are coherent.
Amendment 509 #
Proposal for a directive
Article 17 a (new)
Article 17 a (new)
Article 17 a National database Each Μember State shall establish a public accessible database register of non- accessible products. Consumers shall be able to consult and log information about non-accessible products. Member States shall take the necessary measures to inform consumers or other interested parties of the possibility to lodge complaints. An interactive system between national databases shall be envisaged, possibly under the responsibility of the Commission or the relevant representative organizations, so that information on non-accessible products can be disseminated across the Europe.
Amendment 530 #
Proposal for a directive
Article 19 a (new)
Article 19 a (new)
Article 19a Exchange of information To facilitate the exchange of information and best practices among market surveillance authorities and to ensure coherence in the application of the requirements set out in this Directive or in cases deemed necessary following a request by the Commission to express an opinion on exceptions from those requirements, the Commission shall establish a working group formed by representatives of the national market surveillance authorities and the representative organisations of the relevant stakeholders, including persons with disabilities.
Amendment 540 #
Proposal for a directive
Article 21 – paragraph 1 – point d a (new)
Article 21 – paragraph 1 – point d a (new)
(da) where applicable, all relevant Union legislation or to the provisions in Union legislation referring to accessibility for persons with disabilities.
Amendment 544 #
Proposal for a directive
Article 22 – paragraph 2 – point b
Article 22 – paragraph 2 – point b
(b) the estimated costs and benefits for the competent authorities concerned in relation to the estimated benefit for persons with disabilities and persons with functional limitations, taking into account the frequency and duration of use of the specific product or service;
Amendment 545 #
Proposal for a directive
Article 22 – paragraph 3
Article 22 – paragraph 3
3. The assessment of whether compliance with accessibility requirements referred to in Article 21 imposes a disproportionate burden shall be performed by the competent authorities concerned. Lack of priority, time or knowledge should not be considered as legitimate reasons to claim a disproportionate burden.
Amendment 546 #
Proposal for a directive
Article 22 – paragraph 4
Article 22 – paragraph 4
4. Where a competent authority has used the exception provided for in paragraphs 1, 2 and 3 for a specific product or service it shall notify the Commission thereof. The notification shall include the assessment referred to in paragraph 2, and it shall be made available to the public in accessible formats.
Amendment 549 #
Proposal for a directive
Article 22 – paragraph 4 a (new)
Article 22 – paragraph 4 a (new)
4a. If the Commission has reasons to doubt the decision of the competent authority concerned, the Commission may request the working group referred to in Article 19a to verify the assessment referred to in paragraph 2 of this Article and issue an opinion.
Amendment 553 #
Proposal for a directive
Article 25 – paragraph 2 – point b a (new)
Article 25 – paragraph 2 – point b a (new)
(ba) provisions whereby an accessible, comprehensive and adequately resourced complaints mechanism for consumers is established to complement a system of implementation and monitoring.
Amendment 558 #
Proposal for a directive
Article 25 – paragraph 2 a (new)
Article 25 – paragraph 2 a (new)
2a. Member States shall ensure that prior to an action being taken before the courts or before the competent administrative bodies, there shall be an opportunity for the relevant economic operator to resolve any alleged non- compliance with the provisions of this Directive, including via engagement, cooperation or alternative dispute resolution mechanisms with consumers, public bodies and / or private associations, organisations or other legal entities with a legitimate interest. This shall be known as the "engagement mechanism". If the non-compliance cannot be resolved to the satisfaction of both parties within 15 days from the date that the economic operator is notified of the concerns raised by consumers, public bodies and / or private associations, organisations or other legal entities with a legitimate interest, the engagement mechanism shall be considered to have failed, unless the parties mutually agree to extend that period. In cases where the engagement mechanism fails, national courts shall be required, when assessing the merits of a case involving allegations of substantial non-compliance with this Directive, to take into consideration whether or not the parties availed themselves of the engagement mechanism.
Amendment 560 #
Proposal for a directive
Article 25 – paragraph 2 b (new)
Article 25 – paragraph 2 b (new)
2b. To further the aim in paragraph 2a, Member States shall encourage economic operators to implement and publicise a consumer complaints mechanism with the aim of resolving disputes.
Amendment 563 #
Proposal for a directive
Article 26 – paragraph 2 a (new)
Article 26 – paragraph 2 a (new)
2a. Member States shall dedicate the necessary resources to enforce and collect penalties. Funds raised shall be re- invested in accessibility-related measures.
Amendment 579 #
Proposal for a directive
Annex I – Section I – point -1 a (new)
Annex I – Section I – point -1 a (new)
-1. Operating Systems 1. The provision of services in order to maximise their intended use by persons with functional limitations, including persons with disabilities, shall be achieved by meeting the requirements as laid down in point 3 on user interface and functionality design. The provision of services includes: (a) information about the functioning of the service and about its accessibility characteristics and facilities which may be provided in digital format (b) the electronic information, including the websites needed in the provision of the service.
Amendment 580 #
Proposal for a directive
Annex I – Section I – paragraph 1 – title
Annex I – Section I – paragraph 1 – title
1. Design and production of general purpose computer hardware:
Amendment 586 #
Proposal for a directive
Annex I – Section II – Title
Annex I – Section II – Title
Self-service terminals: Automatic Teller Machines, ticketing machines and check-in machines, parking ticket vending machines and check-in machines and payment terminals,
Amendment 591 #
Proposal for a directive
Annex I – Section II – point 2a (new)
Annex I – Section II – point 2a (new)
Functional performance requirements: (a) Usage without vision: where ICT provides visual modes of operation, it shall also provide at least one mode of operation that does not require vision; (b) Usage with limited vision: where ICT provides visual modes of operation, it shall also provide at least one mode of operation that enables users with limited vision to make better use of that vision; (c) Usage without perception of colour and contrast: where ICT provides visual modes of operation, it shall also provide at least one mode of operation that does not require user perception of colour and contrast; (d) Usage without hearing: where ICT provides auditory modes of operation, it shall also provide at least one mode of operation that does not require hearing; (e) Usage with limited hearing: where ICT provides auditory modes of operation, it shall also provide at least one mode of operation with enhanced audio features, clarity and volume included; (f) Usage without vocal capability: where ICT requires vocal input from users, it shall provide at least one mode of operation that does not require users to generate vocal output; (g) Usage with limited manipulation or strength: where ICT requires manual actions, it shall provide at least one mode of operation that enables users to make use of the ICT through alternative actions not requiring manipulation or hand strength, or operation of more than one control at the same time; (h) Usage with limited reach: where ICT products are free-standing or installed, their operational elements must be within reach of all users; (i) Minimising of photosensitive seizure triggers: where ICT provides visual modes of operation, it shall also provide at least one mode of operation that minimises the potential for triggering photosensitive seizures; (j) Usage with limited cognition: the ICT shall provide at least one mode of operation making the product simpler and easier to use; (k) Privacy: where ICT provides features ensuring accessibility, it shall also provide at least one mode of operation that maintains the privacy of users when using those ICT features ensuring accessibility.
Amendment 593 #
Proposal for a directive
Annex I – Section III – Part A – point 1 – point c
Annex I – Section III – Part A – point 1 – point c
(c) making websites and online applications accessible in a consistent and adequate way for users’' perception, operation and understanding, including the adaptability of content presentation and interaction, when necessary providing an accessible electronic alternative; and in a way which facilitates interoperability with a variety of user agents and assistive technologies available at Union and international level;
Amendment 594 #
Proposal for a directive
Annex I – Section III – Part A – point 1 – point c a (new)
Annex I – Section III – Part A – point 1 – point c a (new)
(ca) making mobile-based services including mobile applications needed for the provision of the service accessible in a consistent and adequate way for users´ perception, operation and understanding, including the adaptability of content presentation and interaction, when necessary providing an accessible electronic alternative, and in a way which facilitates interoperability with a variety of user agents and assistive technologies available at Union and international level,
Amendment 603 #
Proposal for a directive
Annex I – Section IV – Part A – point 1 – point c
Annex I – Section IV – Part A – point 1 – point c
(c) making websites and online applications accessible in a consistent and adequate way for users’' perception, operation and understanding, including the adaptability of content presentation and interaction, when necessary providing an accessible electronic alternative; and in a way which facilitates interoperability with a variety of user agents and assistive technologies available at Union and international level;
Amendment 604 #
Proposal for a directive
Annex I – Section IV – Part A – point 1 – point c a (new)
Annex I – Section IV – Part A – point 1 – point c a (new)
(ca) making mobile-based services including mobile applications needed for the provision of the service accessible in a consistent and adequate way for users´ perception, operation and understanding, including the adaptability of content presentation and interaction, when necessary providing an accessible electronic alternative, and in a way which facilitates interoperability with a variety of user agents and assistive technologies available at Union and international level,
Amendment 617 #
Proposal for a directive
Annex I – Section V – Part A – point 1 – point b
Annex I – Section V – Part A – point 1 – point b
(b) making websites and online applications accessible in a consistent and adequate way for users’ perception, operation and understanding, including the adaptability of content presentation and interaction, when necessary providing an accessible electronic alternative; and in a way which facilitates interoperability with a variety of user agents and assistive technologies available at Union and international level;
Amendment 618 #
Proposal for a directive
Annex I – Section V – Part A – point 1 – point c a (new)
Annex I – Section V – Part A – point 1 – point c a (new)
(ca) the built environment needed for the provision of the service shall comply with Section X of this Annex.
Amendment 621 #
Proposal for a directive
Annex I – Section V – Part B – point a
Annex I – Section V – Part B – point a
(a) making websites and online applications accessible in a consistent and adequate way for users’ perception, operation and understanding, including the adaptability of content presentation and interaction, when necessary providing an accessible electronic alternative; and in a way which facilitates interoperability with a variety of user agents and assistive technologies available at Union and international level;
Amendment 625 #
Proposal for a directive
Annex I – Section V – Part C – title
Annex I – Section V – Part C – title
C. Mobile device-based services, smart ticketing, smart check-in and real time information:
Amendment 629 #
Proposal for a directive
Annex I – Section VI –– Title
Annex I – Section VI –– Title
Banking services; websites used for provision of banking services; mobile device-based banking services; self -service terminals, including Automatic Teller machines used for provision of banking services and payment terminals.
Amendment 634 #
Proposal for a directive
Annex I – Section VI – Part B – point a
Annex I – Section VI – Part B – point a
(a) making websites and online applications accessible in a consistent and adequate way for users’ perception, operation and understanding, including the adaptability of content presentation and interaction, when necessary providing an accessible electronic alternative; and in a way which facilitates interoperability with a variety of user agents and assistive technologies available at Union and international level;
Amendment 638 #
Proposal for a directive
Annex I – Section VI –– Part D – Title
Annex I – Section VI –– Part D – Title
D. Self-service terminals, including Automatic Teller machines used for provision of banking services and payment terminals:
Amendment 643 #
Proposal for a directive
Annex I – Section VII –– Part A – point 1 – point c
Annex I – Section VII –– Part A – point 1 – point c
(c) making websites and online applications accessible in a consistent and adequate way for users’' perception, operation and understanding, including the adaptability of content presentation and interaction, when necessary providing an accessible electronic alternative; and in a way which facilitates interoperability with a variety of user agents and assistive technologies available at Union and international level;
Amendment 644 #
Proposal for a directive
Annex I – Section VII –– Part A – point 1 – point c a (new)
Annex I – Section VII –– Part A – point 1 – point c a (new)
(ca) making mobile-based services including mobile applications needed for the provision of the service accessible in a consistent and adequate way for users´ perception, operation and understanding, including the adaptability of content presentation and interaction, when necessary providing an accessible electronic alternative, and in a way which facilitates interoperability with a variety of user agents and assistive technologies available at Union and international level,
Amendment 651 #
Proposal for a directive
Annex I – Section VIII – title
Annex I – Section VIII – title
E-commerce, including website and mobile device-based services of postal, energy and insurance providers
Amendment 654 #
Proposal for a directive
Annex I – Section VIII – Part A – point 1 – point b
Annex I – Section VIII – Part A – point 1 – point b
(b) making websites and online applications accessible in a consistent and adequate way for users’ perception, operation and understanding, including the adaptability of content presentation and interaction, when necessary providing an accessible electronic alternative; and in a way which facilitates interoperability with a variety of user agents and assistive technologies available at Union and international level;
Amendment 655 #
Proposal for a directive
Annex I – Section VIII – Part A – point 1 – point b a (new)
Annex I – Section VIII – Part A – point 1 – point b a (new)
(ba) making mobile-based services including mobile applications needed for the provision of the service accessible in a consistent and adequate way for users’ perception, operation and understanding, including the adaptability of content presentation and interaction, when necessary providing an accessible electronic alternative; and in a way which facilitates interoperability with a variety of user agents and assistive technologies available at Union and international levels;
Amendment 691 #
Proposal for a directive
Annex I – Section IX – Part B a (new)
Annex I – Section IX – Part B a (new)
Ba. Functional performance requirements (a) Usage without vision: where ICT provides visual modes of operation, it shall also provide at least one mode of operation that does not require vision; (b) Usage with limited vision: where ICT provides visual modes of operation, it shall also provide at least one mode of operation that enables users with limited vision to make better use of that vision; (c) Usage without perception of colour and contrast: where ICT provides visual modes of operation, it shall also provide at least one mode of operation that does not require user perception of colour and contrast; (d) Usage without hearing: where ICT provides auditory modes of operation, it shall also provide at least one mode of operation that does not require hearing; (e) Usage with limited hearing: where ICT provides auditory modes of operation, it shall also provide at least one mode of operation with enhanced audio features, clarity and volume included; (f) Usage without vocal capability: where ICT requires vocal input from users, it shall provide at least one mode of operation that does not require users to generate vocal output; (g) Usage with limited manipulation or strength: where ICT requires manual actions, it shall provide at least one mode of operation that enables users to make use of the ICT through alternative actions not requiring manipulation or hand strength, or operation of more than one control at the same time; (h) Usage with limited reach: where ICT products are free-standing or installed, their operational elements must be within reach of all users; (i) Minimising of photosensitive seizure triggers: where ICT provides visual modes of operation, it shall also provide at least one mode of operation that minimises the potential for triggering photosensitive seizures; (j) Usage with limited cognition: the ICT shall provide at least one mode of operation making it simpler and easier to use; (k) Privacy: where ICT provides features ensuring accessibility, it shall also provide at least one mode of operation that maintains users’ privacy when using those ICT features ensuring accessibility.
Amendment 696 #
Proposal for a directive
Annex I – Section X a (new)
Annex I – Section X a (new)
Accommodation services A. Services 1. The provision of services in order to maximise their foreseeable use by persons with functional limitations, including persons with disabilities, shall be achieved by: (a) providing information about the functioning of the service and about its accessibility characteristics and facilities as follows: (i) shall be made available in accessible web format by making them perceivable, operable, understandable and robust in accordance with point (b) (ii) shall list and explain how to use the accessibility features of the service and its complementarity with a variety of assistive technologies. (b) making websites and online applications needed for the provision of the service accessible in a consistent and adequate way for users’ perception, operation and understanding, including the adaptability of content presentation and interaction, when necessary providing an accessible electronic alternative; and in a robust way which facilitates interoperability with a variety of user agents and assistive technologies available at Union and international level; (c) making mobile-based services including mobile applications needed for the provision of e-commerce services accessible in a consistent and adequate way for users’ perception, operation and understanding, including the adaptability of content presentation and interaction, when necessary providing an accessible electronic alternative; and in a robust way which facilitates interoperability with a variety of user agents and assistive technologies available at Union and international level; (d) Electronic identification, security and payment methods needed for the provision of the service shall be understandable, perceivable, operable and robust without undermining the security and privacy of the user. (e) Making the built environment accessible to persons with disabilities according to requirements in Section XI. (a) All common areas (reception, entrance, leisure facilities, conference rooms, etc.) (ii) Rooms according to requirements in Section XI whereas the minimum number of accessible rooms per establishment shall be: • 1 accessible room for establishments with less than 20 room overall • 2 accessible rooms for establishments with more than 20 but less than 50 rooms • 1 supplementary accessible room for every additional 50 rooms 2. Support services Where available, support services (help desks, call centres, technical support, relay services and training services) shall provide information on the accessibility of the service and its compatibility with assistive technologies and services, in accessible modes of communication for users with functional limitations, including persons with disabilities.