15 Amendments of Dieter-Lebrecht KOCH related to 2012/2067(INI)
Amendment 4 #
Motion for a resolution
Citation 4 a (new)
Citation 4 a (new)
– having regard to Title IV of Part Three of the Treaty on the Functioning of the European Union (TFEU), concerning the free movement of persons,
Amendment 5 #
Motion for a resolution
Citation 4 b (new)
Citation 4 b (new)
– having regard to the United Nations Convention on the Rights of Persons with Disabilities,
Amendment 11 #
Motion for a resolution
Recital B
Recital B
B. whereas, however, some of these rights are still not being applied and enforced completely or properly by some carriers and national authorities; whereas, in addition, passengers are not well informed about their rights and the quality of service that they are entitled to expect, and their legal claims are often difficult to enforce;
Amendment 15 #
Motion for a resolution
Paragraph 1 a (new)
Paragraph 1 a (new)
1a. Emphasises that air passengers have not only rights but also responsibilities, and that meeting these helps ensure everything runs safely and smoothly for them and other travellers before, during and after the journey;
Amendment 52 #
Motion for a resolution
Paragraph 6
Paragraph 6
6. Calls on carriers to make greater efforts to inform passengers more fully; considers that information must be provided in time and be readily understandable, exact, and complete, and that, as regards possible travel problems, passengers must, on request, be made aware of their rights at the outset, when they book a trip; this can be achieved by informing them of, for example, relevant websites, postal addresses or smartphone applications or providing them with information or complaint forms;
Amendment 75 #
Motion for a resolution
Paragraph 8
Paragraph 8
8. Recommends that adequately staffed info points and help desks be set up at places of departure and arrival (airports, railway stations, bus terminals, and ports) and that both carriers and the operators of the above facilities employ properly trained personnel to provide more comprehensive assistance to passengers in the event of massive travel disruption;
Amendment 82 #
Motion for a resolution
Paragraph 9
Paragraph 9
9. Calls on the Commission to extend the obligation to report on the standard of service, which already applies to railway undertakings, so as to cover carriage by other modes, taking account of their respective specificities; is of the opinion that published comparative data could help to guide passengers and be used by carriers for advertising purposes;
Amendment 118 #
Motion for a resolution
Paragraph 13 a (new)
Paragraph 13 a (new)
13a. Calls on the Commission to ensure that accessibility, transparency and neutrality extend to those sales channels which have developed outside the field of application of Regulation (EC) No 80/2009 on computerised reservation systems;
Amendment 129 #
Motion for a resolution
Paragraph 15
Paragraph 15
15. Calls on the Commission to produce a standard EU-wide complaint form, to be translated into all EU languages and used for all modes, which should be given to passengers when they make a reservationand to which passengers/consumers should have easy, unimpeded access; believes that a fixed maximum time limit for handling complaints should be laid down for all modes;
Amendment 140 #
Motion for a resolution
Paragraph 15 a (new)
Paragraph 15 a (new)
15a. Asks the Commission to address the problem of airlines unfairly requiring that passengers use the parts of their reservation only in a given order;
Amendment 145 #
Motion for a resolution
Paragraph 16
Paragraph 16
16. Urges the Commission, together with the Member States, to ascertain where the structural and procedural flaws lie within the national complaint-handling services and eliminate them, and to ensure that the laws are implemented in conjunction with the planned EU measures in the area of alternative dispute resolution (ADR), with the proviso that passengersthe parties to a dispute must continue to have the option of appealing to the courts;
Amendment 156 #
Motion for a resolution
Paragraph 17
Paragraph 17
17. PEmphasises that carriers should not be made liable for disruption that they did not cause if they took all reasonable steps to avoid its occurrence; points to the need, as far as all modes are concerned, for a clearer definition of the term ‘extraordinary circumstances’, as this would enable carriers and national enforcement authorities to apply the rules more consistently and ensure that citizens could be informed to more useful effect about their rights; calls on the Commission to draw up the necessary legislative proposals;
Amendment 169 #
Motion for a resolution
Paragraph 18
Paragraph 18
18. Calls on the Commission to consider what action to take should airlines go bankrupt, and draws attention in this connection to its resolution of 25 November 2009; instructs the Commission to work towards an international agreement extending the provision for such action to third-country airlines;
Amendment 172 #
Motion for a resolution
Paragraph 18 a (new)
Paragraph 18 a (new)
18a. Welcomes the Commission’s intention to revise Regulation (EC) No 261/2004. Asks it, in that context, to examine the effects of the Sturgeon judgment as part of its assessment of the impact of its legislative proposal1; __________________ 1 The Sturgeon judgment made compensation compulsory in the event of delays of more than three hours. This has a considerable financial impact on airlines as well as consequences for passengers (cancellations, a reduction in the number of routes available, etc.). The impact of the judgment ought therefore to be examined critically.
Amendment 209 #
Motion for a resolution
Paragraph 22 a (new)
Paragraph 22 a (new)
22a. Calls on carriers, when developing new services, to take account of the needs of people with disabilities or reduced mobility, particularly in relation to new means of payment using, for example, smartphones or smart cards;