BETA

17 Amendments of Markus FERBER related to 2017/0237(COD)

Proposal for a regulation
Recital 15

(15) In the light of the United Nations Convention on the Rights of Persons with Disabilities and in order to give persons with disabilities and persons with reduced mobility opportunities for rail travel comparable to those of other citizens, rules for non-discrimination and assistance during their journey should be established. Persons with disabilities and persons with reduced mobility, whether caused by disability, age or any other factor, have the same right as all other citizens to free movement and to non-discrimination. Inter alia, special attention should be given to the provision of information to persons with disabilities and persons with reduced mobility concerning the accessibility of rail services, access conditions of rolling stock and the facilities on board. In order to provide passengers with sensory impairment with the best information on delays, visual and audible systems should be used, as appropriate. Persons with disabilities and persons with reduced mobility should be enabled to buy tickets on board a train without extra charges. Staff should be adequately trained to respond to the needs of persons with disabilities and persons with reduced mobility, notably when providing assistance. To ensure equal travel conditions, such persons should, where possible, be provided with assistance at stations and on board at all times when trains operate ~~and not only at certain times of the day~~.

2018/04/03
Committee: TRAN

Proposal for a regulation
Article 6 – paragraph 1

Passengers shall be entitled to take bicycles on board the train, where appropriate for a reasonable fee~~. T~~ or as registered luggage. Where possible, they shall keep their bicycles under supervision during the journey and ensure that no inconvenience or damage is caused to other passengers, mobility equipment, luggage or rail operations. The carriage of bicycles may be refused or restricted for safety or operational reasons, provided that railway undertakings, ticket vendors, tour operators and, where appropriate, station managers inform passengers of the conditions for such a refusal or restriction in accordance with Regulation (EU) No 454/2011.

2018/04/03
Committee: TRAN

Proposal for a regulation
Article 9 – paragraph 2

2. Railway undertakings ~~and, where possible, ticket vendors~~ shall provide the passenger during the journey, including at connecting stations, with at least the information set out in Annex II, Part II.

2018/04/03
Committee: TRAN

Proposal for a regulation
Article 9 – paragraph 4

4. Station managers and infrastructure managers shall, as far as possible, make real-time data relating to trains, including those operated by other railway undertakings, available to railway undertakings ~~and ticket vendors~~, in a non- discriminatory manner.

2018/04/03
Committee: TRAN

Proposal for a regulation
Article 10 – paragraph 1

1. Railway undertakings ~~and ticket vendors~~ shall offer tickets and, where available, through- tickets and reservations. They shall make all possible efforts to offer through-tickets, including for journeys across borders and with more than one railway undertaking.

2018/04/03
Committee: TRAN

Proposal for a regulation
Article 10 – paragraph 6

6. Where a passenger receives separate tickets for a ~~single~~ journey comprising successive railway services operated by one or more railway undertakings, his rights to information, assistance, care and compensation shall be equivalent to those under a through-ticket and cover the whole journey from the departure to the final destination, unless the passenger is explicitly informed otherwise ~~in writing~~through the general conditions of carriage. Such information shall in particular state that when the passenger misses a connection, he or she would not be entitled to assistance or compensation based on the total length of the journey. The burden of proof that the information was provided shall lie with the ~~railway undertaking, its agent, tour operator or ticket vendor~~firm which sold the ticket.

2018/04/03
Committee: TRAN

Proposal for a regulation
Article 17 – paragraph 1 – introductory part

(1) Without losing the right of transport, a passenger may request compensation for delays from the railway undertaking if he or she is facing a delay between the places of departure and destination stated ion the t~~ransport contract for which the cost of the ticke~~icket for which no reimbursement has ~~not~~ been ~~reimbursed~~made in accordance with Article 16. The minimum compensations for delays shall be as follows:

2018/04/03
Committee: TRAN

Proposal for a regulation
Article 17 – paragraph 2

(2) Paragraph 1 also applies to passengers who hold a travel pass or season ticket. If they encounter recurrent delays or cancellations during the period of validity of the travel pass or season ticket, they may request adequate compensation in accordance with the railway undertaking’s compensation arrangements. These arrangements shall state the criteria for determining delay and for the calculation of the compensation. Where delays of less than 60 minutes occur repeatedly during the period of validity of the travel pass or season ticket, the delays shall be counted cumulatively and passengers shall be compensated in accordance with the railway undertaking’s compensation arrangements.

2018/04/03
Committee: TRAN

Proposal for a regulation
Article 17 – paragraph 5

(5) The compensation of the ticket price shall be paid within one month after the submission of the request for compensation. In duly justified cases, compensation may be paid within three months at most. The compensation may be paid in vouchers and/or other services if the terms are flexible (in particular regarding the validity period and destination). The compensation shall be paid in money at the request of the passenger. Or.

2018/04/03
Committee: TRAN

Proposal for a regulation
Article 17 – paragraph 8

(8) A railway undertaking shall not be obliged to pay compensation if it can prove that the delay ~~was caused by severe weather conditions or major natural disasters endangering the safe operati~~or cancellation was attributable to one of the ~~service and could not have been foreseen or prevented even if all reasonable measures had been taken~~causes listed in Article 32(2) of the Uniform Rules concerning the contract for international carriage of passengers and luggage by rail (CIV).

2018/04/03
Committee: TRAN

Proposal for a regulation
Article 18 – paragraph 1

(1) In the case of a delay in arrival or departure, passengers shall be kept informed of the situation and of the estimated departure time and estimated arrival time by the railway undertaking or ~~ticket vendor or~~ by the station manager as soon as such information is available.

2018/04/03
Committee: TRAN

Proposal for a regulation
Article 18 – paragraph 6

(6) In addition to the obligations on railway undertakings pursuant to Article 13a(3) of Directive 2012/34/EU, the station manager of a railway station handling at least 10 000 passengers per day on average over a year shall ensure that the operations of the station, the railway undertakings and the infrastructure manager are coordinated through a proper contingency plan in order to prepare for the possibility of major disruption and long delays leading to a considerable number of passengers being stranded in the station. The plan shall ensure that stranded passengers are provided with adequate assistance and information, including in accessible formats in accordance with the accessibility requirements laid down in Directive XXX. Upon request, the station manager shall make the plan, and any amendments to it, available to the national enforcement body or to any other body designated by a Member State. Station managers of railway stations handling fewer than 10 000 passengers per day on average over a year shall make all reasonable efforts to coordinate station users and to assist and inform stranded passengers in such situations.deleted

2018/04/03
Committee: TRAN

Proposal for a regulation
Article 22 – paragraph 4

~~(4) Assistance shall be available in stations during all times when rail services opera~~delete.d

2018/04/03
Committee: TRAN

Proposal for a regulation
Article 25 – paragraph 2

(2) The compensation for loss or damage referred to in paragraph 1 shall be provided promptly and be equal to the cost of replacement, based on the actual value, or repair of the equipment or devices lost or damaged. The compensation shall also cover the cost of temporary replacement in the event of repair, if that cost is borne by the passenger.

2018/04/03
Committee: TRAN

Proposal for a regulation
Article 25 – paragraph 3

(3) Where necessary, railway undertakings and station managers shall make every reasonable effort rapidly to provide temporary replacements for specific equipment or assistive devices free of charge, which shall, where possible, have technical and functional features equivalent to those lost or damaged. The person with disabilities or reduced mobility shall be permitted to keep the temporary replacement equipment or device until the compensation referred to in paragraphs 1 and 2 has been paid.

2018/04/03
Committee: TRAN

Proposal for a regulation
Article 26 – paragraph 1 – point c

(c) ensure that, upon recruitment, all new employees who provide direct assistance to passengers with disabilities and passengers with reduced mobility receive disability-related training and that personnel attend regular refresher training courses.

2018/04/03
Committee: TRAN

Proposal for a regulation
Article 28 – paragraph 1

(1) All railway undertakings~~, ticket vendors, station managers and infrastructure managers of stations~~ handling more than 10 000 passengers per day on average over a year shall each set up a complaint-handling mechanism for the rights and obligations covered in this Regulation in their respective field of responsibility . They shall make their contact details and working language(s) widely known to passengers.

2018/04/03
Committee: TRAN