17 Amendments of Anna HEDH related to 2011/2272(INI)
Amendment 7 #
Motion for a resolution
Recital B
Recital B
(B) Whereas the single market must ensure, also, a high level of protection for all consumers with a special focus devoted to vulnerable consumers and ofin order to strengthening their capabilities,
Amendment 11 #
Motion for a resolution
Recital C
Recital C
(C) Whereas vulnerable consumers are a heterogeneous group comprised of persons who are considered as such because of their mental, physical or psychological disability, their age, their credulity or their education, or persons made vulnerable by their social and financial situation who require special protection and a specific strategy on the part of the authorities,
Amendment 20 #
Motion for a resolution
Paragraph 1
Paragraph 1
1. Notes that the diversity of vulnerable situations hinders a uniform approach and has led the legislation as well as the policies in existence up to the present time to address the problem of vulnerability on a case by case basis;. In this context, the future of consumer policy and law should draw on general solutions that are fully based on the consumer's various needs and abilities.
Amendment 32 #
Motion for a resolution
Paragraph 3
Paragraph 3
3. Asks the Commission and encourages the Member States to maintain constant and close observation of social and consumer behaviour that may place certain groups or individuals in vulnerable situations in order to prevent such behaviour, and to put an end to vulnerability, when it occurs, through specific protection measures;reform of consumer protection to provide protection for all consumers, regardless of ability, and whatever stage of life.
Amendment 44 #
Motion for a resolution
Paragraph 4
Paragraph 4
4. Notes that Directive 2005/29/EC of the European Parliament and of the Council of 11 May 2005 concerning unfair business- to-consumer commercial practices in the internal market focuses insufficiently on the problem of vulnerability, limiting itself to consumers' economic interest, also finds that the use of the term average consumer, often provide unsatisfying protection for vulnerable consumers where economic activity is aimed at a broad group of consumers;
Amendment 48 #
Motion for a resolution
Paragraph 5
Paragraph 5
5. RegretsPoints out that Directive 2011/83/EU on consumer rights, which is the most recent instrument devoted to the protection thereof, does not apply to certain sectors where a particular vulnerability exists, and does not contain a specific regulation in regard thereto, beyond a mention in Whereas clause 34;strengthens pre-contractual and contractual information requirements, articulating a stronger right of withdrawal when the provider or seller has failed to fulfil his legal obligation to provide said information, and requiring that it be conveyed in a clear and comprehensible manner; however, notes that the Directive does not apply to certain sensitive sectors as the financial sector or the transportation sector, where a particular vulnerability exists which must be tackled by appropriate and effective means,
Amendment 54 #
Motion for a resolution
Paragraph 6
Paragraph 6
6. Regrets that the efforts of the European Commission are centred principally on promoting consumer empowerment; although the Commission's concern that European consumers be better informed about their options and their rights is laudable, and all action in this regard contributes to a more efficient internal market, this focus is clearly insufficient to protect consumers in general and vulnerable consumers in particular, who require specific attention in order to develop a consumer policy for all European consumers;
Amendment 61 #
Motion for a resolution
Paragraph 7
Paragraph 7
7. Notes that many consumers’ vulnerability results precisely from their lack of assertiveness and comprehension of the information they receive or of the options available, or from their lack of awareness of the existingfrom inaccessible information and lack of accessible alternatives as well as the poorly formulated complaint and redress schemes offered, especially in the case of cross- border consumption and online commerce;
Amendment 69 #
Motion for a resolution
Paragraph 8
Paragraph 8
8. Points out that, in the case of contractual relations, the consumer frequently is the weaker party in such relations; when said party to said contracts is in a vulnerable situation, providers must be involved in thethe legislator must provide the necessary legal protection of said partythe consumers, and the authorities and administrations must provide incentives to such involvensure that the consumers are protected. It's considered as good business practice as a company to implement systems that contributes to all consumers' capacity to understand and assess an agreement;
Amendment 72 #
Motion for a resolution
Paragraph 9
Paragraph 9
9. Underlines that Directive 2011/83/EU on consumer rights strengthens pre- contractual and contractual information requirements, articulating a stronger right of withdrawal when the provider or seller has failed to fulfil his legal obligation to provide said information, and requiring that it be conveyed in a clear and comprehensible manner; notes that, in spite of this, vulnerable consumers may be incapable of reading consumers who cannot read become vulnerable consumers if they are not offered information in alternative formats or in some other manner are provided with a real basis for assimilating the information given to them;
Amendment 78 #
Motion for a resolution
Paragraph 10
Paragraph 10
10. Asks the European Commission and the Member States that the regulation of safety standards and conditions for certain products, especially those intended for use by consumers in vulnerable situations, consider not only the foreseen use but also the foreseeable use, and that quality requirements and protection measures be emphasised, notes that the foreseen use often does not address the specific risks that consumers in vulnerable situations might face; calls on the future revision of the General Product Safety Directive to focus on these abovementioned concerns;
Amendment 85 #
Motion for a resolution
Paragraph 11
Paragraph 11
11. Asks the Member States and the European Commission to devote their efforts to harmonismaking signage directed at citizens with disabilities accessible, including through standardization, and to promote the provision of information by companies in formats accessible to said citizens;
Amendment 99 #
Motion for a resolution
Paragraph 13
Paragraph 13
13. Deplores that advertising for food with high fat, salt and sugar content is aimed at children and young people, who increasingly suffer the consequences of sedentariness and obesity; calls on the actors involved to educate and inform minors and their caregivers about the importance of a balanced diet; in this regard it should be analysed in depth if there is a need for stricter rules regarding commercials aimed at children and young people;
Amendment 111 #
Motion for a resolution
Paragraph 13 a (new)
Paragraph 13 a (new)
13a. Emphasises that special attention has to be given to online marketing of harmful substances such as alcohol which reaches young people. Due to the nature and scope of the online marketing tactics i.e. social networks, online marketing of alcohol is very difficult to monitor for individual Member States and actions from the European Commission would be of added value;
Amendment 114 #
Motion for a resolution
Paragraph 14
Paragraph 14
14. Stresses that in spite of the existence of legislation on the subject, the lack of enforcement of said legislation means that travellers often find themselves in vulnerable situations, especially in case of cancellation or delay of their trip, which ismight be exacerbated when the consumer suffers from a disability; encourages the European Commission and the Member States to take the necessary measures to ensure inter alia transparency in fares, access to information and help;
Amendment 125 #
Motion for a resolution
Paragraph 15
Paragraph 15
15. Deplores that the digitalisation of services and the added costis not designed with the senior consumer in mind. The savings that the management thereof poses for brick-and- mortar offices and stores may mean that senior consumers, who are the ones primarily affected by the digital divide, cannot take advantage of the benefits of online commerce and should be utilised to improve the service for senior consumers. Senior consumers in particular, who generally have higher rates of functional impairment, have a particularly large amount to gain from well-designed electronic services and online commerce. On the other hand, efforts from the community at large also impacted by the ‘poverty premium’, paying more for the same productsnd from enterprises in particular are required in order to make it easier for senior consumers and to train them to enable them to take full advantage of the benefits of digitalisation;
Amendment 139 #
Motion for a resolution
Paragraph 17
Paragraph 17
17. Calls on the European Commission and the Member States to consider establishing free-of-chargeffective mechanisms for alternative dispute resolution with as low costs as possible for the complaints that can be activated automatically when a vulnerable consumer is involved, as well as for collective actions. In addition the rules for European collective actions should be designed specifically to assist vulnerable consumers to have their rights respected;