5 Amendments of Bernadette VERGNAUD related to 2011/0373(COD)
Amendment 141 #
Proposal for a directive
Recital 7
Recital 7
(7) This Directive should apply to complaints linked to contractual disputes betweensubmitted by consumers andgainst traders that are arising from the sale of goods or provision of services in all economic sectors. This should include complaints submitted by consumers aga and from online sales, including the provision of digital content. This Directive should not apply to non- economic services of general interest or to healthcare services provided by traders in order to assess, maintain or restore a patient’s state of health, including the administ traders but alsration and provision of prescription medicinal products and medical devices. It should not apply to complaints submitted by traders against consumers. This Directive should not apply or to disputes between traders; however, it should not prevent Member States from adopting or maintaining in force provisions on procedures for the out- of-court resolution of such disputes.
Amendment 186 #
Proposal for a directive
Recital 21 a (new)
Recital 21 a (new)
(21a) Where necessary the Commission should divert appropriate funds from the ‘Consumers’ programme for the period 2014-2020 to finance the establishment of new entities and make money available to train mediators or other support staff and provide information and assistance to consumers in particular. Existing resources and contact points should be organised more effectively to make information accessible to the public.
Amendment 201 #
Proposal for a directive
Recital 23 a (new)
Recital 23 a (new)
(23a) Member States should involve representatives of business organisations, legal professionals and consumer protection organisations in the work of establishing the ADR system and in the governance system, paying particular attention to the principles of impartiality and independence.
Amendment 208 #
Proposal for a directive
Recital 26
Recital 26
(26) Close cooperation between the Commission, ADR entities and national authorities entrusted with the enforcement of Union legislation on consumer protection should strengthen the effective application of such Union legislation. The Commission should facilitate administrative cooperation between the Member States, ADR entities and legal professionals by holding regular meetings with the various stakeholders to foster exchanges of best practice and technical expertise between ADR entities and discuss any problems arising from the operation of ADR schemes.
Amendment 273 #
Proposal for a directive
Article 5 – paragraph 3 a (new)
Article 5 – paragraph 3 a (new)