5 Amendments of Bernadette VERGNAUD related to 2011/2150(INI)
Amendment 10 #
Draft opinion
Paragraph 2
Paragraph 2
2. Points out the need for a revision of the Regulations to include the recent case- law1, after evaluation of the probable consequences and benefits for passengers, in order to clarify air passengers’ rights and strengthen enforcement measures; 1 __________________ 1 for example joint cases C 402/07 and C 432/07 Sturgeon
Amendment 32 #
Draft opinion
Paragraph 3 a (new)
Paragraph 3 a (new)
3a. Stresses the need to make passengers more aware of their rights by means of airport information campaigns and the introduction of more stringent obligations for airlines and travel agencies, both in situ and online, particularly with regard to clarity;
Amendment 33 #
Draft opinion
Paragraph 3 b (new)
Paragraph 3 b (new)
3b.Calls on the Commission to introduce a truly multilingual information portal regarding the rights of air passengers, providing easy access to the standard claims form and to the contact points of the national implementing bodies;
Amendment 54 #
Draft opinion
Paragraph 6 a (new)
Paragraph 6 a (new)
6a. Calls on the Commission and Member States to step up cooperation and exchanges of information between national implementing bodies, for example by means of online access modelled on the Solvit network;
Amendment 57 #
Draft opinion
Paragraph 6 b (new)
Paragraph 6 b (new)
6b. Expresses concern that lengthy and inefficient complaint processing and resolution procedures are a major source of passenger dissatisfaction; takes the view accordingly that the national implementation bodies should be provided with adequate resources and manpower and matching powers to impose penalties;