10 Amendments of Inés AYALA SENDER related to 2011/2150(INI)
Amendment 30 #
Motion for a resolution
Paragraph 3
Paragraph 3
3. Considers that there is a need for a better definition of the EBs’ role, that EBs should have no conflict of interest withbe independent of air carriers orand airports and that national sanctions applicable to air carriers in case of breach of EU rules should be made more effective; considers that EBs should be obliged to publish details of the complaints they receive on a yearly basis and that the Commission should publish a league table based on air carriers’ performance;
Amendment 40 #
Motion for a resolution
Paragraph 4
Paragraph 4
4. Stresses that information detailing passengers’ rights should be communicated in a simple, appropriate and understandable way throughout the key stages of the journey, starting from when the passenger is considering whether tostarts booking a ticket;
Amendment 51 #
Motion for a resolution
Paragraph 5 a (new)
Paragraph 5 a (new)
5a. Takes the view that air carriers should ensure that there is an immediate, simple, accessible way, at no extra cost, for passengers to lodge complaints in writing; calls on the Commission to include, in its review of the regulation, the right of any passenger to make a written complaint at the airport itself or on the plane, with copies to the air carrier and the EB, as well as the opportunity to make a complaint via other electronic means; calls on the Commission to draw up a standard form, translated into all EU languages to avoid any language problems, and to unify complaints procedures;
Amendment 52 #
Motion for a resolution
Paragraph 5 b (new)
Paragraph 5 b (new)
5b. Takes the view, to ensure that their rights are upheld and that they are able to lodge complaints, that passengers ought to be able to identify airline, flight, security and airport staff at all times;
Amendment 82 #
Motion for a resolution
Paragraph 8
Paragraph 8
8. Calls on the Commission to ensure effective implementation and enforcement of the existing legislation on price transparency and to require that the advertised price, which must include all administrative and payment method charges, is a fair reflection of the final price;
Amendment 107 #
Motion for a resolution
Paragraph 12
Paragraph 12
12. Emphasises that all passengers, including children younger than 2 years, must be carried safely; calls upon the Commission to review the EU OPS Regulation3 to ensure that safe seats are available in the plane; calls on the Commission to ensure that passengers with children have the right to board first and can take pushchairs up to the door of the aircraft and then pick them up at the door upon arrival;
Amendment 141 #
Motion for a resolution
Paragraph 18 a (new)
Paragraph 18 a (new)
Amendment 143 #
Motion for a resolution
Paragraph 18 b (new)
Paragraph 18 b (new)
18b. Takes the view that because certain airlines charge for each item of luggage, there is an increasing reliance on hand luggage, causing mobility problems at airports; calls for improved cooperation and coordination between airports and air carriers in an effort to address such problems, for example by increasing the availability of luggage trolleys at arrivals gates and bags to carry items purchased at airport shops, etc.
Amendment 161 #
Motion for a resolution
Paragraph 21 a (new)
Paragraph 21 a (new)
21a. Calls on the Commission, in its review of the regulation on compensation, to establish a mechanism to update the amounts of Article 7 compensation in line with consumer price developments.
Amendment 179 #
Motion for a resolution
Paragraph 26
Paragraph 26
26. Emphasises that the information formats and, booking process and complaints procedures must be fully accessible, that PRM and persons with disabilities should be able to communicate their assistance needs at the same time as booking their ticket and that a confirmation of the assistance notification should be provided to the passenger;