1 Amendments of Giovanna CORDA related to 2007/0248(COD)
Amendment 263 #
Proposal for a directive – amending act
Article 1 – point 21
Article 1 – point 21
Directive 2002/22/EC
Article 34 – paragraph 1 – subparagraph 1
Article 34 – paragraph 1 – subparagraph 1
Member States shall ensure that transparent, simple and inexpensive out-of- court procedures are available for dealing with unresolved disputes between consumers and undertakings providing electronic communications networks and/or services, relating to the contractual conditions and/or performance of contracts concerning supply of such networks or services. The body set up by the Member States in the context of these out-of-court procedures must be an appeals chamber for consumers who have approached the operator’s internal dispute resolution body but did not obtain satisfaction. Member States shall adopt measures to ensure that such procedures enable disputes to be settled fairly and promptly and may, where warranted, adopt a system of reimbursement and/or compensation. Member States may extend these obligations to cover disputes involving other end-users.