Activities of Hans-Peter MAYER related to 2011/0374(COD)
Plenary speeches (2)
Online consumer dispute resolution - Alternative consumer dispute resolution (debate)
Online consumer dispute resolution - Alternative consumer dispute resolution (debate)
Amendments (1)
Amendment 261 #
Proposal for a regulation
Article 13 – paragraph 1
Article 13 – paragraph 1
1. Traders established within the Union engaging in the cross-border online sale of goods or provision of serviceonline sales or service contracts shall inform consumers about the ODR platform and about their e-mail address. This information shall be made easily, directly, prominently and permanently accessible on the traders' websites and, if the offer is made by e-mail or another textual message transmitted by electronic means, in that messageWhen the trader is obliged or commits to use ADR entities to resolve cross - border disputes with consumers he shall also inform the consumer about the existence of the ODR Platform. This information shall be mentioned in a clear and comprehensible manner. It shall include an electronic link to the ODR platform's homepage. TSuch traders shall also inform consumers about the ODR platform when the consumer submits a complaint to the trader, a consumer complaint handling system operated by the trader or to a company ombudsman.