1 Amendments of Wim van de CAMP related to 2011/0374(COD)
Amendment 263 #
Proposal for a regulation
Article 13 – paragraph 1
Article 13 – paragraph 1
1. TWhen online traders established within the European Union engaging in the cross- border online sale of goods or provision of services have committed to use ADR, they shall inform consumers about the ODR platform and about their e-mail address.. This information shall be made easily, directly, prominently and permanently accessible on the traders' websites and, if the offer is made by e-mail or another textual message transmitted by electronic means, in that message. It shall include an electronic link to the ODR platform's homepage. Traders shall also inform consumers about the ODR platform when the consumer submits a complaint to the trader, a consumer complaint handling system operated by the trader or to a company ombudsman.