1 Amendments of Lena KOLARSKA-BOBIŃSKA related to 2011/0299(COD)
Amendment 274 #
Proposal for a regulation
Annex 1 – section 3 – paragraph 9 – point e a (new)
Annex 1 – section 3 – paragraph 9 – point e a (new)
(e a) Online Dispute Resolution Platform: This service will provide a platform for the out-of-court resolution of contractual disputes between consumers and traders. It will enable them to submit a dispute online in their language and be directed to a national alternative dispute resolution entity, which will be competent to deal with and solve the dispute in a transparent, effective and impartial manner.