Activities of Debora SERRACCHIANI related to 2012/2067(INI)
Plenary speeches (1)
Passenger rights in all transport modes (short presentation)
Amendments (10)
Amendment 45 #
Motion for a resolution
Paragraph 6
Paragraph 6
6. Calls on carriers to make greater efforts to inform passengers more fully, particularly in case of cross-border travels; considers that information must be provided in time, in different formats, and be readily understandable, exact, accessible and complete, and that, as regards possible travel problems, passengers must be made aware of their rights at the outset, when they book a trip;
Amendment 68 #
Motion for a resolution
Paragraph 8
Paragraph 8
8. Recommends that adequately staffed info points and help desks, whose staff is sufficient and adequately trained to respond to persons with reduced mobility needs, be set up at places of departure and arrival (airports, railway stations, bus terminals, and ports) and that both carriers and the operators of the above facilities provide more comprehensive assistance to passengers, including in the event of massive travel disruption;
Amendment 116 #
Motion for a resolution
Paragraph 13 a (new)
Paragraph 13 a (new)
13a. Urges the Commission to prevent airlines from making unfair requests which oblige passengers to use both legs of an airline journey in sequential order;
Amendment 121 #
Motion for a resolution
Paragraph 14
Paragraph 14
14. Calls on the Commission to use its influence in order to provide joint complaint-handling machinery for the national enforcement bodies in the form of a central electronic clearing-house; believes that the clearing-house should advise passengers lodging complaints and, to save time and costs, refer them to the appropriate national enforcement body; recommends, as regards the information and advice to be obtained through the clearing-house, that a standard e-mail address be adopted and an inexpensiv free EU-wide hotline set up;
Amendment 126 #
Motion for a resolution
Paragraph 14 a (new)
Paragraph 14 a (new)
14a. Calls on the Commission to promote guidelines for the prompt settlement of complaints using simplified procedures;
Amendment 161 #
Motion for a resolution
Paragraph 18
Paragraph 18
18. Calls on the Commission to consider what action to take should airlines go bankruptmake a legislative proposal requiring airlines to protect passengers in case of airline insolvency, and draws attention in this connection to its resolution of 25 November 2009;
Amendment 190 #
Motion for a resolution
Paragraph 21
Paragraph 21
21. Calls on carriers, together with industry, to devise comprehensible standard notification procedures and, if possible, set up coordinated notification systems, so as to make travel easier for people with disabilities or reduced mobility and enable them to easily communicate their assistance needs in advance;
Amendment 201 #
Motion for a resolution
Paragraph 22
Paragraph 22
22. Maintains that the transport infrastructure must be such as to enable people with disabilities or reduced mobility to have access without discrimination to all means of transport and at all stages of the travel, from being able to book a ticket, access the platform, get in the vehicles to being able to lodge a complaint if needed; as regards the cases in which unaccompanied people with disabilities are denied boarding on account of safety regulations, draws attention to the judgment handed down by a French court in January 2012;
Amendment 207 #
Motion for a resolution
Paragraph 22 a (new)
Paragraph 22 a (new)
22 a. Urges carriers to take into account the needs of people with disabilities or reduced mobility in the development of any new service, notably of new means of payment such as smartphones and smart cards;
Amendment 213 #
Motion for a resolution
Paragraph 23
Paragraph 23
23. Maintains that carriers must improve the quality of assistance to people with disabilities or reduced mobility and train their staff to be more aware of and capable of responding to the needs of people in those categories;