Activities of Philippe JUVIN related to 2011/2272(INI)
Shadow reports (1)
REPORT on a strategy for strengthening the rights of vulnerable consumers PDF (177 KB) DOC (99 KB)
Amendments (21)
Amendment 4 #
Motion for a resolution
Recital A
Recital A
(A) Whereas promoting consumers' rights and their protection are core values for developing European Union policiesand reinforcing the Single Market, and for meeting the Europe 2020 goals;
Amendment 9 #
Motion for a resolution
Recital C
Recital C
(C) Whereas vulnerable consumers arethe widely used concept of vulnerable consumers is based on the notion of vulnerability as endogenous, and targets a heterogeneous group comprised of persons who are considered as such because of their mental, physical or psychological disability, their age, their credulity or their education, or persons made vulnerable by their social anage or credulity; whereas the concept of vulnerable consumers should also include consumers in a situation of vulnerability, meaning consumers who are placed financial situation who require special protection a state of temporary powerlessness resulting from a gap between their individual state and characteristics on the one hand, a specific strategy on the part of the authorities,nd their external environment on the other hand, taking into account criteria such as education, social and financial situation, access to Internet, etc.;
Amendment 22 #
Motion for a resolution
Paragraph 2
Paragraph 2
2. Underlines that the strategy for the rights of vulnerable consumers must focus on effectively protecting consumers and preventing vulnerabilityreinforcing their rights and ensuring that the latter are effectively safeguarded and enforced, as well as providing consumers with all necessary means to ensure that they can take the appropriate decisions and be assertive, irrespective of the instrument used;
Amendment 29 #
Motion for a resolution
Paragraph 3
Paragraph 3
3. Asks the Commission and encourages the Member States to maintain constant and close observation of social and consumer behaviour that may place certain groups or individuals in vulnerable situations in order to prevent such behaviour, and to put an end to vulnerability, when it occurs, through specific protection measures;
Amendment 34 #
Motion for a resolution
Paragraph 3 a (new)
Paragraph 3 a (new)
3a. Calls on the European Commission and the Member States to collaborate on the adoption of a broad and coherent political and legislative strategy against vulnerability, taking into account the diversity and complexity of all situations involved;
Amendment 37 #
Motion for a resolution
Paragraph 3 b (new)
Paragraph 3 b (new)
3b. Calls on the European Commission and the Council to consider the reinforcement of the rights of vulnerable consumers as a key priority in the framework of the ongoing review of the proposal for a Regulation on a consumer programme 2014-2020, and of the upcoming publication of the Consumer Agenda;
Amendment 38 #
Motion for a resolution
Paragraph 3 c (new)
Paragraph 3 c (new)
3c. Calls on the European Commission to include the dimension of consumers' vulnerability in the work of the Consumer Scoreboard, for instance by breaking down data by age, education level, or socioeconomic factors to have a clearer overview of the needs of vulnerable consumers;
Amendment 40 #
Motion for a resolution
Paragraph 4
Paragraph 4
4. Notes that Directive 2005/29/EC of the European Parliament and of the Council of 11 May 2005 concerning unfair business- to-consumer commercial practices in the internal market focuses insufficiently on the problem of vulnerability, limiting itself to from the perspective of consumers' economic interest,
Amendment 45 #
Motion for a resolution
Paragraph 4 a (new)
Paragraph 4 a (new)
Amendment 46 #
Motion for a resolution
Paragraph 5
Paragraph 5
Amendment 52 #
Motion for a resolution
Paragraph 6
Paragraph 6
6. RegretConsiders that the efforts of the European Commission are centred principally on promoting consumer empowerment; although the Commission's concern that European consumers be better informed about their options and their rights is laudable, and all action in this regard contributereinforcement of vulnerable consumers' rights does not only entail a development in the legal corpus and effective enforcement of their rights, but also a strengthening of their capacity to take optimum decisions by themselves; strongly supports therefore the European Commission's efforts to a promorte efficient internal market, this focus is clearly insufficient to protect vulnerable consumers, who require specific attenconsumer empowerment through the provision of easily accessible and understandable information, and consumer education;
Amendment 62 #
Motion for a resolution
Paragraph 7 a (new)
Paragraph 7 a (new)
7a. Calls therefore on the European Commission and the Member States to further promote and develop existing initiatives (such as Dolceta, ECC-Net, etc.) while ensuring consistency between the latter to improve consumers' information and education;
Amendment 65 #
Motion for a resolution
Paragraph 8
Paragraph 8
8. Points out that, in the case of contractual relations, the consumer frequently is the weaker party in such relations; when said party to said contracts is in a vulnerable situation, providers must be involved in the protection of said party, and the authorities and administrations mustCalls on businesses to promote and develop self-regulatory initiatives to reinforce the protection of vulnerable consumers' rights and ensure better information and understanding of the latter; calls on competent national authorities to provide incentives to such involvementin this regard;
Amendment 77 #
Motion for a resolution
Paragraph 10
Paragraph 10
10. Asks the European Commission and the Member States to ensure that the regulation of safety standards and conditions for certain products, especialffectively thosake intended for use by consumers in vulnerable situations, consider not only the foreseen use but also the foreseeable use, and that quality requirements and protection measures be emphasisedo account the need to ensure adequate protection of vulnerable consumers;
Amendment 97 #
Motion for a resolution
Paragraph 13
Paragraph 13
13. Deplores that advertising for food with high fat, salt and sugar content is aimed at children and young people, who increasingly sufferUnderlines that children and young people, who increasingly suffer the consequences of sedentariness and obesity, are more sensitive to advertising for food with high fat, salt and sugar content; welcomes self-regulatory initiatives launched by businesses to limit children and young people's exposure to food advertising (such as the consequences of sedentariness and obesity; calls on the actors involved to educate and inform minorses launched in the framework of the European Commission's Platform for Action on Diet, Physical Activity and Health), and calls on all stakeholders to effectively educate and inform children and young people about the importance of a balanced diet;
Amendment 108 #
Motion for a resolution
Paragraph 13 a (new)
Paragraph 13 a (new)
13a. Voices its concern about the impact on vulnerable consumers of the routine use of online behavioural advertising and the development of intrusive online advertising practices, especially through the use of social networks; calls again the European Commission to conduct a detailed analysis of the impact of misleading and aggressive advertising on vulnerable consumers, in particular children and adolescents, by the end of 2012;
Amendment 113 #
Motion for a resolution
Paragraph 14
Paragraph 14
14. Stresses that in spite of the existence of legislation on the subject, the lack of enforcement of said legislation means that travellers often find themselves in vulnerable situations, especially in case of cancellation or delay of their trip, which is exacerbated when the consumer suffers from a disability; encouragescalls on the European Commission and the Member States to take the necessary measures to ensure better information regarding passengers' rights and transparency in fares;
Amendment 119 #
Motion for a resolution
Paragraph 15
Paragraph 15
15. Deplores that the digitalisation of services and the added cost that the management thereof poses for brick-and- mortar offices and stores may mean that senior consumers, who are the ones primarily affected by the digital dividInsists on the necessity to ensure that all consumers benefit from e-commerce, cannotd to take advantage of the benefits of online commerce and are also impacted by the ‘poverty premium’, paying more for the same productsinto account especially the needs of vulnerable consumers in all measures intended to close the digital divide;
Amendment 127 #
Motion for a resolution
Paragraph 16
Paragraph 16
16. Underlines that the liberalisation of the main supply markets, i can gbeneral, has not resulted in a general lowering offit consumers if the latter are properly informed, able to compare prices, and chas in fact resulted in added difficulty for the majority of citizens in knowing the best price, changing providers and understandnge providers; calls on the European Commission, the Member States and businesses to ensure better transparency ing the items billeis regard;
Amendment 136 #
Motion for a resolution
Paragraph 17
Paragraph 17
17. CallInsists on the European Commission and the Member States to consider establishing free-of-charge mechanisms for alternative dispute resolution that can be activated automatically when aneed to ensure that the proposal for a Directive on alternative dispute resolution for consumer disputes and the proposal for a Regulation on online dispute resolution for consumer disputes currently under review must enable vulnerable consumers to have effective access to free of charge alternative dispute resolution; calls on the European Commission to think about appropriate mechanisms to ensure that vulnerable consumer is involvs' need,s asre well as for collective actionstaken into account in the framework of the potential setting up of a collective redress scheme at EU level;
Amendment 141 #
Motion for a resolution
Paragraph 18
Paragraph 18