4 Amendments of Laurence J.A.J. STASSEN related to 2011/2150(INI)
Amendment 9 #
Motion for a resolution
Recital C
Recital C
C. whereas effective complaint systems should be at the disposal of passengers if the service is not properly delivered or if any other rights guaranteed to the passengers are infringed, especially since passengers have already paid the price of the ticket before the service is provided and since tax-payers’ money contributes substantially to the subsidies received by air carriers;
Amendment 88 #
Motion for a resolution
Paragraph 9
Paragraph 9
9. Calls on the Commission to examine measures that would allow passengers to correct booking errors or to withdraw from an online reservation within a cooling-off period of at least 482 hours following the initial booking;. If passengers find when they check in that their personal particulars (name or date of birth) contain spelling mistakes, they must be given the opportunity to have these mistakes corrected at a reasonable charge.
Amendment 98 #
Motion for a resolution
Paragraph 10
Paragraph 10
10. Calls on the Commission to address the proliferation of unfair terms in air carrier contracts such as the non-transferability of tickets and the unfair requirement that passengers must use the outgoing part of a return ticket in order to be able to use the return part;
Amendment 138 #
Motion for a resolution
Paragraph 18
Paragraph 18
18. Believes that passengers whose luggage has been lost or delayed should enjoy equivalent rights, in terms of compensation and assistance, to passengers who have been delayed themselvesbe informed of their rights under the Montreal Convention and Regulation (EC) No 889/2002;