5 Amendments of Nuno TEIXEIRA related to 2011/2150(INI)
Amendment 27 #
Motion for a resolution
Paragraph 3
Paragraph 3
3. Considers that there is a need for a better definition of the EBs’ role, that EBs should have no conflict of interest with air carriers or airports and that national sanctions applicable to air carriers in case of breach of EU rules should be made more effective; considers that EBs should be obliged to publish details of the complaints they receivat are found legitimate on a yearly basis and that the Commission should publish a league table based on air carriers’ performance;
Amendment 39 #
Motion for a resolution
Paragraph 4
Paragraph 4
4. Stresses that information detailing passengers’ rights should be communicatedmade available in a simple, appropriate and understandable way throughout the key stages of the journey, starting from when the passenger is considering whether to book a ticket; calls on airlines to act against misleading advertising relating to ticket purchase so as to prevent unintended purchases, in line with EU consumer law;
Amendment 45 #
Motion for a resolution
Paragraph 5
Paragraph 5
5. Stresses that air carriers should ensure the presence of contact personnel at each airport they operate from who can take immediate decisions in case of disruption, in particular with regard to assistance, reimbursement, rerouting and rebooking, and with whom complaints can be lodged; urges the Commission to propose that it be made mandatory to provide a central information point, and specifically a website, and a telephone number and email address for the air carriers concerned, with a view to ensuring that consumers are properly informed;
Amendment 78 #
Motion for a resolution
Paragraph 8
Paragraph 8
8. Calls on the Commission to ensure effective implementation and enforcement of the existing legislation on price transparency and to require that the advertised price is a fair reflection of the final price, and includes supplementary charges and any possible surcharges; calls on airlines, with regard to the various means of payment and, especially, payment by credit card, only to charge for the real cost of their services, in line with the new directive on consumer rights;
Amendment 145 #
Motion for a resolution
Paragraph 19
Paragraph 19
19. Calls on the Commission to propose a maximum time limit of onthree months for industry and two months for EBs for handling of passenger complaints; considers that acknowledgement of receipt of complaints should be sent to passengers within 48 hours;