6 Amendments of Giommaria UGGIAS related to 2012/2067(INI)
Amendment 53 #
Motion for a resolution
Paragraph 6
Paragraph 6
6. Calls on carriers to make greater efforts to inform passengers more fully; considers that information must be provided in time and be readily understandable, exact, and complete, and that, as regards possible travel problems, passengers must be made aware of their rights at the outset, when they book a trip; to that end, calls on the Commission to recommend that the national authorities organise professional training courses for specialist staff, who should provide consumers with appropriate, true information;
Amendment 62 #
Motion for a resolution
Paragraph 7
Paragraph 7
7. Welcomes the Commission’s new smartphone application, which provides information about passenger rights in several languages and in a format accessible to passengers with disabilities; calls on the Member States and carriers to press ahead with the development and use of similar modern technologies (including SMS and the use of social networks); calls on the Commission, however, always to take due account of the fact that elderly people, when travelling, do not always have access to modern technologies;
Amendment 97 #
Motion for a resolution
Paragraph 11
Paragraph 11
11. Calls on the Commission to enable the current law on price transparency and unfair commercial practices to be implemented and enforced effectively, in accordance with Directive 2011/83/EC, and to ensure that the headline price corresponds exactly to the final price and that no unreasonable extra costs (e.g. handling charges or a charge for payment by credit card) are added just before a purchase is made; calls on the Commission to introduce a system of penalties to be applied should it be established that EU law on price transparency has been infringed;
Amendment 120 #
Motion for a resolution
Paragraph 14
Paragraph 14
14. Calls on the Commission to use its influence in order to provide joint complaint-handling machinery for the national enforcement bodies in the form of a central electronic clearing-house; believes that the clearing-house should advise passengers lodging complaints and, to save time and costs, refer them to the appropriate national enforcement body; recommends, as regards the information and advice to be obtained through the clearing-house, that a standard e-mail address be adopted and an inexpensive EU-wide hotlineEU-wide freephone number set up;
Amendment 139 #
Motion for a resolution
Paragraph 15
Paragraph 15
15. Calls on the Commission to produce a standard EU-wide complaint form, to be translated into all EU languages and used for all modes, which should be given to passengers when they make a reservation; believes that a fixed maximum time limit for handling complaints should be laid down for all modessuggests that the Commission should set a time limit within which complaints, for all means of transport, should be dealt with, in order to give consumers a specific answer within an acceptable time frame;
Amendment 168 #
Motion for a resolution
Paragraph 18
Paragraph 18
18. Calls on the Commission to consider whregulate action to take shouldt EU level procedures to settle airlines go bankruptcy cases, and draws attention in this connection to its resolution of 25 November 2009; points out that after purchasing a plane ticket and in case of bankruptcy of the airline, consumers still have nobody to turn to in order to claim back a refund of the unused ticket;